Automotive Service Writer

Dealership:

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station

Bryan CDJR

Position: Service Advisor

Schedule: Open Availability

Pay: DOE ($45K-$90K)

Location: Bryan CDJR

Bryan CDJR is looking for an experienced Service Advisor / Service Writer with a background supporting customers in a high-volume domestic automotive dealership.

We’re looking for someone who understands the pace and expectations of a busy service drive, can confidently manage repair orders and service recommendations, and knows how important consistent communication is to CSI, customer retention, and dealership performance.

If you have experience within a CDJR/Stellantis, Ford, Chevrolet, GMC, Buick, Cadillac, or other domestic manufacturer dealership environment, we want to hear from you!

What You'll Do

• Manage the customer experience from service write-up through repair completion and vehicle delivery

• Write accurate repair orders and clearly document customer concerns
• Present maintenance and repair recommendations and obtain customer authorization
• Partner closely with technicians and service leadership to keep repair orders moving
• Provide proactive updates on diagnosis, pricing, repair status, and completion timelines
• Handle customer questions and service concerns with a focus on resolution and retention
• Review completed repairs and final invoices with customers at vehicle delivery
• Drive CSI, customer retention, repair-order performance, and recommended service sales
• Maintain accurate repair-order, customer communication, and follow-up documentation

What You'll Bring

• 2+ years of automotive dealership Service Advisor or Service Writer experience
• Experience in a domestic manufacturer dealership environment, such as CDJR/Stellantis, Ford, or General Motors brands, preferred
• Experience managing a high volume of repair orders and customer appointments
• Experience presenting maintenance and repair recommendations and obtaining customer authorization
• Experience working directly with technicians on diagnosis, estimates, repair status, and completion
• Demonstrated experience supporting CSI/customer satisfaction and customer retention
• Working knowledge of automotive maintenance, warranty, repair terminology, and dealership service processes
• Experience using dealership management systems and service-lane technology
• Valid driver’s license and acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.