Specialista správy zákaznické péče

Looking for an Order Management Specialist.

We offer:

Place of work is:Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice

-Reporting to: Order Management department manager

-Small team of 12 colleagues

-3-month probation term, 40 hours a week

-Flexible working hours

-25 days holidays

-Holiday / Christmas bonus

-Life pension contribution from the company

-Cafeteria

-Meal vouchers

Tasks and Qualifications:

Qualifications

-5- year experience in customer service
-Solid user experience based on SAP, MS-Office
-Basic understanding of export procedures
-Fluent in English, German is an advantage
-Good communication skills, team player
-Proactive way of working / “can do” approach
-Independent, open minded, positive mind spirit personality
-Flexibility

Tasks

-Fast handling of customers’ queries related to their orders or inquiries
-Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas
-Communication across the company structure to clarify customers’ queriesor secure material demands
-Day-to-day order flow follow up
-Issuing invoices / credit notes / customer reports
-Return orders handling
-Preparation of export documents and coordination export procedures withcustoms or customs agent