Simpler Recycling Coordinator

Full job description

***NO AGENCIES PLEASE***

Do you have what it takes to deliver exceptional levels of customer service? If so, we would like to hear from you.

Due to an exciting period of growth, Kenny Waste Management are looking to hire a Simpler Recycling Coordinator, located at our modern office in Swinton. We are looking for candidates who are friendly, great communicators and excellent at building rapport with customers. This is an ideal role for anyone with at least 2 years of customer service experience, preferably in a commercial waste background, who wants to work for a growing company in a fast-paced environment.

You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner, building supplier relationships, and providing quotes in relation to Simpler Recycling in a fast-paced team providing the service our customers expect.

Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to each of our clients. We are a Manchester-based family business with a UK-wide reach, driving the future of our sector. We operate our own fleet, our own facilities, and even our very own social enterprise. Today, we are supporting thousands of businesses to achieve ambitious green targets, and we are still in touch with our family business values: Doing what’s right today so that we can all look forward to tomorrow.

Interviews available immediately.

Principal Job Duties

Answering phones and managing the customer service inbox. Dealing with customer inquiries and complaints in a timely and efficient manner.

Procuring simpler recycling solutions for customer quotes

Booking and scheduling bin services in Waste Logics

Identifying what jobs have been missed and taking appropriate action to resolve the issue either externally or internally.

Ensuring that customers are kept informed of any delays or issues with their waste management services

Reporting and maintaining record of all communication with customers

Resolving customer invoice queries

Maintaining positive working relationships with supply chain partners

Upsell other bin services

Provide monthly updates and summary reports

Experience

Commercial Waste Industry experience (min 2 years)

Previous experience of working as part of a customer service team

Skills

Strong organizational and time management skills

Ability to work independently and as part of a team with minimal supervision

Great attention to detail

Outstanding communication skills

Knowledge

Understand the need for excellent customer service and be able to provide it

Appreciate the diverse requirements of different types of customers

To be able to quickly learn our product and service offerings and provide the best solutions for the customers requirements

Benefits:

Healthcare cashback scheme

Length of service reward scheme

Holiday purchase scheme

Retail discounts

Wellbeing initiatives

Flu vaccination vouchers

Employee assistance program

Paid volunteer days

Enhanced maternity and paternity schemes

Milestone leave for the key events in your life

Life Assurance scheme

Staff referral scheme

Birthday vouchers

Christmas raffles

Job Types: Full-time, Permanent

Benefits:

Additional leave

Casual dress

Company pension

Health & wellbeing programme

Referral programme

Experience:

Customer Service: 1 year (required)

Commercial Waste Industry: 1 year (preferred)

Work Location: In person