Service Manager

Job Title

• Service Manager

Location

• John McElderry Motors & Tractors Limited, 22-24 Market Street, Ballymoney, Northern Ireland, BT53 6EB

Company Overview

• About Us:
  John McElderry Motors & Tractors Limited is a leading provider of agricultural machinery, tractors, and related services in Northern Ireland. We pride ourselves on delivering exceptional customer service and maintaining strong relationships with our clients. With a rich history and deep roots in the community, we are committed to excellence in everything we do.

Job Summary

• Role Overview:
  We are seeking a highly motivated and experienced Service Manager to lead our service department. The successful candidate will be responsible for managing all aspects of the service operations, including overseeing a team of technicians, ensuring high levels of customer satisfaction, and driving service department profitability.

Key Responsibilities

• Team Leadership:
  Lead, manage, and motivate the service team, ensuring high performance and continuous development.

• Customer Service:
  Ensure the highest level of customer satisfaction by providing timely and effective service solutions.

• Service Operations:
  Oversee the day-to-day operations of the service department, including scheduling, workflow management, and quality control.

• Financial Management:
  Manage the service department’s budget, monitor performance against targets, and implement strategies to improve profitability.

• Compliance:
  Ensure all operations comply with health and safety regulations, as well as company policies and standards.

• Relationship Management:
  Build and maintain strong relationships with customers, suppliers, and other stakeholders.

Qualifications and Experience

• Essential:
  • Proven experience in a service management role, preferably within the agricultural machinery or automotive industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Sound financial acumen and experience managing budgets.
  • In-depth knowledge of machinery, tractors, or related equipment.
  • Ability to work under pressure and manage multiple priorities.
• Desirable:
  • Relevant technical qualifications in machinery or automotive engineering.
  • Experience with industry-specific software (e.g., service management systems).

Skills and Attributes

• Strong problem-solving abilities.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to build and maintain effective working relationships.
• Detail-oriented with strong organizational skills.
• Ability to lead by example and foster a positive team environment.

Benefits

• Competitive salary (TBC).
• Performance-based bonuses.
• Company vehicle (TBC).
• Pension scheme.
• Opportunities for professional development and career progression.
• Friendly and supportive working environment.

How to Apply

• Application Process:
  Interested candidates should send their CV and a cover letter outlining their suitability for the role to [John@johnmcelderry.co.uk] by [30/08/2024].

• Contact Information:
  For further information about the role, please contact [Diane or John on 02827663324].

Equal Opportunity Statement

• Equal Opportunity Employer:
  John McElderry Motors & Tractors Limited is an equal opportunity employer. We welcome applications from all suitably qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age.