Parts Manager

Vacancies

Parts Manager

Joe Duffy Group is seeking a highly organised and results-driven Parts Manager to oversee our parts department operations. In this role, you will be responsible for managing inventory, leading a small team and driving profitability while ensuring our workshop and retail customers receive exceptional service.

Key Responsibilities

Department Leadership & Management

• Team Guidance: Lead, mentor, and schedule the parts department team to ensure high performance and continuous professional development.
• KPI Tracking: Monitor and achieve monthly departmental targets, including sales revenue, gross profit, and inventory turnover rates.
• Process Optimisation: Implement and maintain efficient workflows for parts ordering, receiving, and distribution.

Inventory & Stock Control

• Stock Optimisation: Manage inventory levels to balance maximum workshop availability with minimal obsolescence.
• Auditing: Oversee regular stocktakes and perpetual inventory counts to ensure data accuracy within the dealer management system (DMS).
• Supplier Relations: Liaison with Group procurement and approved third-party suppliers to manage lead times and return claims.

Sales & Customer Service

• Workshop Support: Ensure the service department and technicians receive correct parts promptly to maximise workshop productivity.
• Trade & Retail Sales: Develop strategies to grow trade parts sales and maintain excellent relationships with local independent garages and retail customers.
• Issue Resolution: Handle complex customer inquiries or parts discrepancies with a focus on first-time resolution.

Requirements & Qualifications

• Experience: Minimum of 3–5 years of experience in an automotive parts department, with at least 1–2 years in a supervisory or management role.
• Brand Knowledge: Prior experience working within the Group network and familiarity with the brand is highly desirable.
• Technical Skills: Proficiency with modern Dealer Management Systems (such as Keyloop/Drive, CDK, or similar) and strong Excel skills.
• Traits: Excellent organisational skills, strong financial acumen, and a customer-first mindset.
• Licensing: Full, clean Irish/EU driving license.