Customer Care Agent - FREELANCE

Company Description

Onepilot makes Customer Care and Prospection Outsourcing simple and flexible. E-merchants use Onepilot in the most flexible way to handle all or part of their customer support and sales prospection.

In figures, Onepilot is :

👉 20% monthly growth

👉 17,5m raised

👉 +100 employees within the team

👉 +2000 freelancers

Job Description

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their problems

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, and your location. It varies between £0,40 and £2. On average our agents earn £15 an hour.

• You’re comfortable with new technologies
• You like solving problems, you’re curious and dynamic
• You enjoy communicating (written and spoken communication)
• You’re available at least 20h/week

Allow 15 minutes to fill your application

Qualifications

• Excellent customer service abilities
• Good phone etiquette and communication skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in English
• Computer skills