Wholesale Coordinator

Titel: Wholesale Coordinator
Division: Global Sales Operations
Reports to: Global Head of Sales Operations
Location: Stockholm, Head Quarter
Working hours: Full Time

Position Overview
The Wholesale Coordinator supports the end-to-end B2B order lifecycle, acting as a key link between Sales, Logistics and Finance. The role ensures accurate order management, smooth logistics execution, timely handling of returns and claims, high-quality system data, and proactive partner communication.

Primary Objectives

• Ensure accurate and efficient execution of the B2B order lifecycle, from order entry and adjustments through delivery, returns and claims.

• Coordinate logistics, B2B requirements and financial reconciliation to ensure seamless operations.

• Deliver a best-in-class partner experience through proactive communication and solution-oriented support.

• Drive continuous improvements that increase operational efficiency and commercial performance.

Core Responsibilities

Customer Service & Partner Support

• Act as the primary operational contact for wholesale partners, providing timely and solution-oriented support.

• Manage partner enquiries and resolve service issues, including product claims and returns.

• Coordinate product claims with Product Development, ensuring proper follow-up and supporting quality improvements.

• Participate in partner and trade meetings with Sales Managers, providing operational input and follow-up.

• Monitor partner satisfaction and identify opportunities to improve service levels.

Sales Operations

• Ensure accurate entry and validation of seasonal pre-orders in Business Central and smooth order flow between the B2B portal and ERP.

• Manage the orderbook throughout the season, including order changes, cancellations, delivery requirements and conversation.

• Monitor orderbook health and highlight risks and opportunities related to stock availability, delivery timelines and customer commitments.

• Support Sales Managers with orderbook analysis, availability and delivery updates.

• Drive in-season re-orders to maximize sales and support commercial performance.

• Provide order and partner insights to support demand planning.

Logistics

• Coordinate outbound delivery planning and forecasting in line with sales requirements and timelines.

• Manage orders in the ERP, ensuring accurate processing and alignment with delivery schedules.

• Coordinate specific delivery requirements and warehouse picking activities.

• Manage logistics-related discrepancies and credits, coordinating resolution with internal teams.

• Support financial reconciliation of inbound deliveries and invoices in collaboration with Finance.

Systems, Data & Operational Administration

• Maintain accurate customer and account master data across ERP, B2B and CRM systems, including required documentation and Finance coordination.

• Ensure operational data is complete and accurate to support reporting and decision-making.

• Support Accounts Receivable follow-up and resolution of outstanding payment issues.

• Produce regular and ad-hoc reporting on sales, orders, deliveries and partner performance.

• Maintain operational procedures and process documentation.

• Support system enhancements and new tool implementations through testing, training and process adoption.

Key Stakeholders:

• Wholesale, Logistics, Finance, IT, Sales & Operations

Requirements

• Experience in wholesale operations, order management or logistics.

• Strong Excel skills and experience with ERP/B2B systems.

• Fluent in English, written and spoken.

• Structured, detail-oriented and solution-driven.

• Strong communication and stakeholder-management skills.

Desired Experience

• Experience from fashion, sportswear, wholesale and retail.

• Knowledge of ERP and B2B system, e.g. Business Central and NuORDER.

• Understanding of the full wholesale order lifecycle.

• Experience with reporting, master data and process improvements.