Process Automation Specialist – monday.com

Process Automation Specialist – monday.com

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Process Automation Specialist – monday.com

Overview

Own and continuously improve iResearch Services’ internal monday.com environment across Work Management, CRM and cross-functional business processes. Serve as the hands-on platform owner, translating stakeholder requirements into reliable workflows, automations and integrations while ensuring effective support, governance, documentation and continuous improvement.

Responsibilities

• Own day-to-day administration, maintenance and improvement of monday.com boards, workspaces, CRM, permissions and access controls.
• Partner with Finance, Sales, Operations, HR and other department leaders to understand requirements, map processes and implement practical solutions.
• Design, build, test, deploy and troubleshoot native automations, advanced Workflows, approvals, dashboards and connected processes.
• Develop and maintain integrations using monday.com APIs, GraphQL, webhooks, scripting and platforms such as Make.com or Zapier when appropriate.
• Diagnose failed automations, API limits, data-sync issues and other operational incidents; ensure recovery and prevent recurrence.
• Maintain documentation, train users, manage platform changes and support a structured handover.
• Proactively recommend process improvements, reduce unnecessary third-party dependencies and improve platform ROI, security and reliability.

Requirements

• Strong hands-on experience administering and implementing monday.com Work Management and business workflows; working knowledge of monday.com CRM.
• Proven ability to independently own end-to-end process automation, from stakeholder discovery and solution design through implementation, testing and support.
• Familiarity with advanced automations, native Workflows, GraphQL/API integrations, webhooks and integration tools such as Make.com or Zapier.
• Ability to use or troubleshoot scripts (e.g., JavaScript, Python or Google Apps Script) for requirements beyond native platform capabilities.
• Good understanding of permissions, data integrity, error handling, documentation and platform governance.
• Strong communication, business-process analysis, problem-solving and cross-functional stakeholder-management skills.

Diversity

At iResearch, we understand and profoundly empathize with our diverse workforce’s unique perspectives and needs. We are committed to fostering an inclusive and supportive environment where everyone feels truly valued and empowered to be their authentic selves. Our goal is to create a workplace free from any barriers, particularly those faced by underrepresented groups, and empower all our employees to reach their full potential. We are passionate about promoting diversity, equity, and inclusion in everything we do.

Benefits

Our benefits may vary depending on the employee’s location but rest assured; we strive to offer the best perks and an inclusive environment to support your professional growth no matter where you are. From generous annual leave allowances and flexible working options to life and medical cover for you and your family, enhanced maternity and paternity packages, uncapped earning potential, hybrid working and opportunities to give back to the community through our Giving for Good Foundation. We are committed to making sure our employees are taken care of and feel valued.

Languages

English

Skills

monday.com, Process Automation, Automation, Software Automation, API Management, Software Implementation, CRM, Programming, JavaScript, Python, Zapier, Project Management

Hiring Note

At iRS, while we are a global organization, we encourage local candidates to apply for any position within our organization, particularly at our large facility in Pune. Hiring individuals who reside near our company facility offers the benefits of their local insights and connection to the community to enhance our ability to provide exceptional products/services and foster meaningful relationships. We believe that hiring locally here contributes to a collaborative and efficient work environment, reinforces our commitment to sustainability, and strengthens our ties with the community we serve, ‘giving back’ across the ecosystem in which we operate. We balance this with offering remote and hybrid working across our international jurisdictions to provide a fair and flexible working environment for all employees.

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Ref Code

13542700322

Contract Type

Permanent

Reporting Location

Pune

Work Mode

Hybrid

Experience Level

3-5 Years

Department

Software

Apply now