Health Advisor

NHS 111 Service - Remote - Full Time and Part Time Roles Available

Integrated Care Group is supporting the delivery of NHS 111 services with Remote Locum opportunities available and is seeking Health Advisors to join the team.

This role offers both full time and part time opportunities, with a minimum of 18 hours per week available. Weekend only and overnight shift patterns may also be considered depending on service requirements.

All successful applicants must be fully Pathways-trained.

The Role

As a Health Advisor within the NHS 111 service, you will be the first point of contact for members of the public and healthcare professionals seeking urgent medical advice and support.

Using the NHS Pathways system, you will assess patient symptoms and determine the most appropriate next step. This may include escalating calls to a Clinical Advisor, dispatching an ambulance in emergency situations, booking appointments, or signposting patients to suitable healthcare services.

This is a fast paced and rewarding role where you will make a genuine difference to patient care while working as part of a supportive and collaborative team.

Requirements

• Pathways trained is essential, and must be valid
• Previous NHS 111 experience is essential
• Own laptop is required
• Strong communication and listening skills
• Ability to record information accurately and follow structured processes
• Ability to remain calm under pressure and prioritise workload
• Ability to deal effectively with distressed or challenging callers
• Understanding of patient confidentiality and data protection
• Ability to work a range of shift types including evenings, weekends and overnight shifts

Why Work with Integrated Care Group

As an NHS Framework accredited staffing provider, we support Urgent and Primary Care services across the UK with compliant, high quality workforce solutions. We are committed to transparent communication, strong relationships and consistent support for our workforce.

If you would like further details or wish to discuss the role in confidence, please contact our team on 0203 906 6360 or email resourcing@integratedcaregroup.co.uk.