Senior Account Manager

Who are IDHL?

IDHL is a leading digital agency helping ambitious brands find and unlock opportunities for growth.

Our services span strategy, brand, technology, and marketing, with specialists working across disciplines to solve complex challenges and deliver measurable results.

Continued investment in AI shapes how we work, from building knowledge and exploring new possibilities to putting them into practice across our business and client work.

IDHL is also home to Fostr, Vervaunt, and The MTM Agency, each with their own areas of focus across the digital landscape.

At the heart of it all is a focus on what matters: doing work we're proud of, making an impact for our clients, and supporting our people to do their best work.

Your role as Senior Account Manager:

As Senior Account Manager you will lead and drive the overall strategy within your client portfolio.

Duties & Responsibilities

• Building strong relationships and communicating effectively with clients

• Understand your clients’ business, markets and objectives

• Guide your clients with the agency’s new innovative thinking

• Deliver the best and most appropriate new media solutions

• Produce monthly revenue & renewal forecasts and reports

• Ensure that a central file is kept of essential client information

• Monthly and quarterly client planning sessions and reviews with clients

• Work to client profitability targets

What we'd like you to bring to the role:

• Strong experience in a Digital Agency is essential

• Consistent achievement of financial targets and ability to upsell to clients

• Ability to collate and present digital strategy to clients

• Highly organised and able to manage documentation

• High quality customer service and rapport building skills

• The ability to work in a fast paced, dynamic environment using high levels of initiative to deliver results