IT Business Analyst – Process Unity Support

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.

Key Responsibilities

• Provide operational support for BAU activities related to the Process Unity platform
• Perform functional administration of Process Unity tools and systems
• Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
• Monitor and handle tickets using tools such as JIRA and ServiceNow
• Prepare operational reports and track performance indicators
• Ensure the proper functioning and continuity of supported processes
• Use standard tools for request management, incident handling, and reporting

Requirements

• Bachelor’s degree in IT, Business, or a related field
• Proven experience in IT support, preferably in financial or risk-related environments
• Experience as a Business Analyst, ideally within BAU contexts
• Familiarity with LOA (Library of Agreements) activities
• Operational knowledge of the Process Unity platform
• Hands-on experience with JIRA and ServiceNow for ticket and incident management
• Advanced proficiency in Microsoft Office
• Fluency in English (mandatory)
• Knowledge of French (strongly valued)