Contact Centre Vacancies

US Careers — Ignition CX

Your Remote CX Career, Backed by Global Strength.

Ignition CX is part of Ignition Group, a major South African technology company, and we’re always looking for the best people to join us. We’re hiring remote customer-experience talent across the US — get to know us here, then apply when you’re ready.

Apply now

How hiring works

24+

Years serving clients

5,000+

Global employees

9

US states we hire in

3

Countries: US, UK & SA

A global company, hiring locally in the US

Where we work

Our US Recruiting, HR, Training and Operations teams support employees throughout their careers — working alongside our South Africa teams to deliver exceptional customer experiences for leading brands in home internet and connectivity.

Now hiring across 9 states

All roles are fully remote — work from home in any of the states below.

Alabama

Georgia

Mississippi

North Carolina

South Carolina

Tennessee

Texas

West Virginia

Wyoming

Hiring locations may change based on business needs — check our current job openings for the latest.

Backed globally

Established operations in South Africa

Ignition CX has run large-scale, award-winning contact center operations from South Africa for years. Our US and South Africa teams work as one — giving you the backing of a substantial, proven organization, while your role, pay and support stay fully local: W-2 employment, US-based payroll, and US-regulated benefits.

What to expect

Your hiring journey

Our process is fast and transparent. We often review applications, interview, and extend offers on the same day. Select a step to see what happens.

You apply

Submit your application in just a few minutes. We review applications quickly — often the same day they’re received.

Same-day application review

Friendly virtual interview

Meet with a member of our US recruiting team for a virtual interview. We’ll learn more about your experience, discuss what you’re looking for in your next opportunity, and answer any questions you have about the role and hiring process.

~20–30 minutes

You receive an offer

If it’s the right fit for both you and our team, we move quickly. Many candidates receive an offer the same day as their interview, helping move the hiring process forward without unnecessary delays.

Often same-day offer

Pre-employment checks

You’re almost there! You’ll complete a few final pre-employment steps, including your background check, drug screen (if applicable), and technology verification. Our team will guide you through the process and keep you informed every step of the way.

Complete promptly to help keep your start date on track

Paid training

Start with structured, paid training designed to help you build the knowledge, skills, and confidence you’ll need before your first customer interaction.

6-week paid onboarding

Welcome to the team

Congratulations! You’re ready to begin your journey with Ignition CX. You’ll work fully remotely with the training, tools, and support of our US team, who are invested in your success from Day One.

Meet the team

The US team you'll be talking to

Members of our US recruiting and operations team are here to support you from your first conversation through to day one.

Lakisha

Recruitment Manager

Leads our US recruiting team and is committed to creating a transparent, efficient, and positive hiring experience for every candidate.

“Every candidate deserves a hiring experience built on transparency, respect, and follow-through.”

TJ

Head of Site & Operations

Leads our US operations, ensuring our teams have the support, tools, and resources they need to succeed from Day One.

“Success is built by investing in people, solving challenges together, and helping others reach their full potential.”

Rikki

Recruiter

Your primary point of contact throughout the hiring process, helping with scheduling, interview coordination, and answering questions along the way.

“I’m here to make your hiring journey simple, transparent, and successful from start to finish.”

Tamara

Recruitment Coordinator

Coordinates your interview scheduling and pre-employment steps, keeping you informed and on track from application through to Day One.

“I make sure you always know what happens next, so every step of your hiring journey feels clear and well supported.”

Mikyra

Recruitment Consultant

Guides you through your application and interview, answering your questions and helping you find the role that is the right fit for you.

“I want every candidate to feel heard, informed and confident about their next step.”

Why Ignition CX

What makes this a great place to build a career

Fully remote

Work from home across the states where we hire — no commute, no relocation.

Paid training

We invest in you from the start with structured, paid training to set you up to succeed.

Real earning potential

Competitive base pay plus performance-based earning opportunities that reward your results.

Supportive leadership

Managers and HR who know your name and are invested in your growth.

Career growth

Learning and development built in, with opportunities to progress internally.

A culture that cares

A people-first company that values doing right by customers and employees alike.

Life at Ignition CX

A culture that recognizes success

We don’t just hire great people — we celebrate them. Recognition and growth are part of everyday life on our US team.

Stars of the Month

Each month we celebrate our Stars of the Month — recognizing the top three performing agents from the previous month.

Celebrating important milestones

From work anniversaries to standout performance, we take time to celebrate the moments that matter — fostering a culture of appreciation and growth.

Invested in your growth

From day one, we back our people with the support, development and opportunities to reach their full potential.

Preparing for your interview

Set yourself up to shine

A little preparation goes a long way. Here’s what to expect and how to get ready.

1

It's a virtual interview

Held online — check your internet, camera and microphone beforehand.

2

Have your camera on

We love to see you. Find a quiet, well-lit spot with a plain background.

3

Keep it short and friendly

Expect roughly 20–30 minutes. Come as you are — business casual is perfect.

4

What we'll discuss

Your experience, why customer service excites you, and what you’re looking for.

Candidate FAQs

Common questions

Is this role really fully remote?

Yes. This is a fully remote, work-from-home position for candidates who reside in one of our current hiring states. You won’t be required to report to an office as part of your regular job responsibilities.

How long does the hiring process take?

It’s fast. We often review applications, interview, and extend offers on the same day an application is received — followed by pre-employment checks and paid training before your start date.

How is pay structured?

Our compensation package includes competitive base pay during training, so you’ll be paid while you learn the role and build the skills needed for success. After successfully completing training, you’ll transition to a compensation structure that includes base pay plus performance-based earning opportunities. Additional details about compensation will be shared throughout the hiring process so you’ll know exactly what to expect before you get started.

What technology or equipment do I need?

This is a Bring Your Own Equipment (BYOE) position, so you’ll use your own computer and workspace. To be eligible, you’ll need:

• A Windows 10 or Windows 11 computer
• At least 8 GB of RAM
• A reliable high-speed internet connection with an Ethernet (wired) connection
• A USB headset
• A quiet, professional workspace free from distractions

As part of the hiring process, we’ll verify that your equipment meets our technical requirements before your start date. Please note that company equipment is not provided for this position.

Which states do you hire in?

We currently hire in the following states:

• Alabama
• Georgia
• Mississippi
• North Carolina
• South Carolina
• Tennessee
• Texas
• West Virginia
• Wyoming

Hiring locations may change based on business needs, so be sure to check our current job openings for the most up-to-date opportunities.

Ready when you are

Start your application

Applying takes just a few minutes — and we often review applications, interview and make offers the same day. We’d love to hear from you.

Apply now

We're here to help

Questions before you apply?

Our US HR team is happy to help with anything about the role, the hiring process, or working at Ignition CX. Reach out any time.

USHR@ignitioncx.com

Together, we can do great things.

Ignition CX — US Careers · Operating in the United States, United Kingdom & South Africa

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Centenary Building,
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Umhlanga
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