Scheduler / Care Coordinator

Company Description

At Home Instead, we are passionate about providing outstanding care and companionship to older adults in our community. We are looking for an organised and proactive Scheduler to join our office team and help ensure our clients receive safe, consistent, and person-centred care.

This role is ideal for someone who enjoys coordinating people, solving problems, and building strong relationships.

Job Description

• Create and maintain efficient care schedules.
• Match Care Professionals with clients to ensure continuity of care.
• Ensure schedules are prepared, considering travel time, holidays and training.
• React quickly to schedule changes, sickness, and last-minute cancellations.
• Liaise with clients, Care Professionals, and internal teams to deliver exceptional service.
• Coordinate new care packages and support business growth.
• Maintain accurate records within our scheduling system.
• Participate in the out-of-hours on-call rota on a shared basis.
• Reconcile care visits to ensure schedules, electronic records, and payroll/billing information are accurate and up to date.

Qualifications

• Experience in scheduling, coordination, home care, healthcare, or logistics.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Confidence using Microsoft Office and scheduling/CRM systems.
• Ability to remain calm and focused in a fast-paced environment.
• A positive, resilient, and team-focused attitude.

Additional Information

​​​​​​What We Offer:

• Competitive salary. 

• WPA - Cash Healthcare scheme

• Pension contributions

• High street store discounts

• Supportive and friendly team environment. 

• Opportunities for professional development and career progression. 

• Employee recognition and wellbeing initiatives. 

Safeguarding:

Home Instead is committed to safeguarding and promoting the welfare of adults. Successful candidates will be required to undergo an enhanced DBS check and appropriate employment checks. 

If you're someone who loves organisation, thrives on solving problems, and wants to make a genuine impact every day, we'd love to hear from you.

Apply Today!