Sales Support Assistant
- Location
- Bishopton, United Kingdom
- Work mode
- On-site
- Type
- Full-time
- Salary
- Not stated
- Department
- Office
- Posted
- 31 Oct 2026
Verified open 3 Nov 2026 · Source: Company careers page
About the role
Our Divisions
Hamilton Ross Group are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Technology products across Central Scotland.
Our StoryHome // Career Opportunities // Sales Support Assistant
This is the office job at the heart of our sales team in Bishopton. You’ll handle every order from the first enquiry through to delivery, which leaves our salespeople free to sell.
- Depot: Bishopton, Renfrewshire
- Hours: Monday to Friday, 40 hours a week.
- Reports to: Group Sales Managers
- Contract: Permanent
Who we are
Hamilton Ross Group is one of the UK’s largest machinery dealerships. We have been trading since 1933, we are in our third generation of family ownership, and around 200 people work with us across nine depots in Scotland and the north of England. We represent major brands like Massey Ferguson, Valtra, Fendt, JCB, Wacker Neuson, Kubota, Honda, Stihl, and Husqvarna.
The role
You’ll be the first person customers deal with when they phone, email or walk into the showroom. You’ll log the enquiry, then take it through quotation, order, PDI and delivery. Along the way you’ll work with our sales team on the road, the workshop team on site and the manufacturers we order from.
You’ll report to the Group Sales Managers and work alongside our Sales Support Supervisor, who organises the sales support team’s work. Most of the job comes down to accuracy and follow-through. You get the details right first time, chase whatever is missing and tell people early when something is running late. When it’s busy or a colleague is off, you’ll cover for them.
What you’ll be doing
- Answer showroom, phone and email enquiries and pass them to the right salesperson
- Process confirmed machine orders, checking the spec, pricing and delivery details are complete
- Raise invoices for machinery, hire and training across groundcare, agriculture and construction
- Keep customer records and the sales pipeline up to date in the systems we use
- Agree PDI and delivery dates with the workshop and keep customers updated
- Prepare the paperwork for demonstrations, shows, and customer events
- Chase the information needed to complete quotes and orders
- Raise delays, stock problems, or customer concerns with the Sales Support Supervisor
Requirements
What you’ll bring
Essential
- Experience in sales administration, sales support or a customer-facing office role
- Accuracy with prices, order details, and invoices along with general attention to detail
- Confident with Microsoft Office, especially Excel and Outlook
- A clear, professional manner with customers on the phone and by email
- Able to manage a busy workload and keep on top of follow-ups
Desirable
- Experience in a machinery, motor, or plant dealership
- Experience using a dealer management system (IBCOS Gold) or CRM
- Knowledge of groundcare, agriculture, turf or garden machinery
- Experience placing orders through manufacturer portals
What you’ll get
Holiday: 30 days a year including bank holidays. Four are a paid Christmas and New Year shutdown, and the other 26 are yours to choose.
Pension: Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.
Long service: Tax-free awards at milestone years, plus an extra day’s holiday in your tenth and fifteenth years.
Through the year: A tax-free gift at Christmas and again at New Year, and a birthday gift every year once you have been with us two years.
Staff discount: Trade prices on parts, workwear and garden machinery, for you and your household.
Refer a friend: A cash bonus when someone you introduce joins us and stays three months.
Training: Manufacturer training on the brands you work with, and support towards relevant qualifications.
Why people stay
Our average length of service is over ten years, and two of our team retired after spending more than sixty years each with the business. People come to Hamilton Ross and stay, which is why we put real money into training and promote from within wherever we can.
How to apply
Send us your CV using the Apply button below and we will come back to you, or email jobs@hamiltonrossgroup.co.uk
Hamilton Ross Group is an equal opportunities employer. We welcome applications from everyone suitably qualified for the role.
Benefits of Working with Us
Company Bonus Scheme
Tax-free gifts at Christmas and New Year, a birthday gift after two years, and long service awards from five years onwards.
Company Pension
Salary sacrifice company pension scheme with Royal London, so your contributions cost you less in tax and National Insurance.
Store Discounts
Trade prices on a variety of products we sell, for you and your household.
Job Security
With over 90 years of trading over 3 generations, our family business is investing for the future.
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Hamilton Ross Group
We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.
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