Launch Program

Halo Service Solutions · United States
Location
United States
Seniority
Junior
Salary
Not stated
Posted
28 Oct 2026

Verified open 31 Oct 2026 · Source: Company careers page

About the role

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Solutions

Industries

Capabilities

One unified platform. Every team. Every workflow.

Halo powers how modern teams work - across the entire enterprise and beyond.

Enterprise Service (ESM)

Deliver seamless service across the entire enterprise.

Customer Service (CSM)

Deliver exceptional customer experiences at every touchpoint.

IT Service (ITSM)

Modern ITSM for faster resolution and happier users.

Customer Relations (CRM)

Build stronger relationships and drive long-term growth.

Managed Services (PSA)

Streamline project delivery, resourcing, and profitability.

Halo AI

Intelligent automation. Real outcomes.

Not sure where to start?

See capabilities >

Tailored solutions for every industry.

Delivering solutions for unique challenges to drive real impact.

Public Sector

Retail

Education

Charities & NFPs

Healthcare

Law Firms

MSPs

Telecommunications

Financial Services

Insurance

Manufacturing

Automotive

Emergency Services

Cloud Vendors

Software Companies

MSSPs

VARs

Browse All Use Cases

Powerful capabilities, endless possibilities.

Everything you need to run, automate, and optimise work.

Omnichannel

Collaboration

Service Mgmt

Incident Mgmt

Knowledge Mgmt

Assets & CMDB

Self-Service Portal

Problem Mgmt

Change Mgmt

Sales & CRM

Marketing

Reporting & Analytics

Major Incident Mgmt

Project Mgmt

Customer SLA Mgmt

Stock Mgmt

Finance

Contract Mgmt

Customer Help Centre

Sequences

Supplier Mgmt

Time Tracking

See all capabilities

Explore the complete list of features

Halo AI

Intelligent automation. Real outcomes.

Bring context, automation and intelligence to every workflow, so your teams can do more, faster.

See Halo AI

Browse Use Cases

Explore

Discover useful Halo resources.

Pricing

Integrations

Content Hub

Roadmap

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Compare

See how Halo compares to industry rivals.

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Partners

Get involved with our partner network.

Find a Partner

Become a Partner

Referral Program

TAPs

Learn

Knowledge base and support for everything Halo.

Guides

Halo University

Halo Community

Halo x Fabio Wardley: Now That's Some Serious Power

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The Willis Building - New Global HQ for Halo

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Lando Norris visits Halo

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$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

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About Halo

The Halo Way

The ethos behind everything we do.

Partnerships

Who we work with to make a difference.

Halo Impact

Free software for charities.

Enterprise Package

ESM for $1M, forever.

ARR Milestones

When Halo grows, you save.

Careers

Browse Careers

Graduate Scheme

Scholarship Programme

Beyond Software

Everything Halo that goes beyond service management.

Halo Festival

Halo Athletes

The Halo Way

Software is only part of the story.

Discover how Halo invests in people, partners and communities to create long-term impact.

Explore The Halo Way

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Core Features

Tenant

Teams & Agents

Users

Email

Tickets

Optional Features

Halo AI

Asset Mgmt

Billing

Calendars & Appts

Call Mgmt

Chat

Contracts

Document Mgmt

Forecasting

Event Mgmt

Knowledge Base

Items & Stock

Notifications

Project Mgmt

Purchase Orders

Reporting

Self-Service Portal

Services

SLAs

Software Releases

Suppliers

Supplier Contracts

Time Management

Advanced

Language

Custom Objects

Integrations

Migrations

Core Features

Organisation

Teams & Agents

Users

Email

Tickets

Optional Features

Halo AI

Asset Mgmt

Billing

Calendars & Appts

Call Mgmt

Chat

Agreements

PDF Templates

Documents

Forecasting

Event Mgmt

Knowledge Base

Items & Stock

Notifications

Project Mgmt

Purchase Orders

Quotations

Remote Support

Reporting

Sales

Sales Orders

Self-Service Portal

Service Catalogue

SLAs

Suppliers

Supplier Agreements

Time Management

Advanced

Language

Custom Objects

Integrations

Migrations

Core Features

Organisation

Teams & Agents

Contacts

Email

Quotations

Sales

Optional Features

Records

Halo AI

Segments

Campaign

Calendars & Appts

Call Mgmt

Chat

Forecasting

Knowledge Base

Items & Stock

Notifications

Project Mgmt

Reporting

Self-Service Portal

SLAs

Advanced

Language

Custom Objects

Integrations

Migrations

People

Organisation

Teams

Agents

Roles

Contacts

Channels

Email

Call Mgmt

SMS

Social Media

Chat

Self-Service Portal

Web Widget

Processes

Forms

Workflows

Rules

Canned Text

Surveys

Knowledge Base

Notifications

SLAs

Suppliers

Workspace

Halo AI

Areas

Views

Calendars & Appts

Reporting

Time Mgmt

Language

Custom Objects

Integrations

Migrations

Miscellaneous

Forecasting

Project Mgmt

Launch Program

The Launch Program

changing the rules.

The Halo Launch Program is built for high performers who want to move fast and earn progression. If that’s you, apply now.

Local office, global impact.

Your work reaches teams worldwide, with impact that goes far beyond your desk from day one.

No hierarchy, just growth.

Everyone starts at the same level. No senior hires. No tech background needed, just ambition and curiosity.

Side by side, not top down.

From the moment you join, you’ll sit with the people who run the business, and it’ll stay that way.

Work hard, play hard.

Earn more and way faster than anyone else in your field. Your growth is entirely up to you.

Our mission is to

Change the way the world works

Halo builds software that helps organisations manage all their work in one place: requests, projects, assets and customer support. Changing the way the world works means removing friction so teams move faster and serve people better.

We are privately owned, which gives us the freedom to focus on customers over quarterly targets, keep pricing fair and invest in our people. Inside Halo, ideas beat hierarchy. Everyone has a voice, learns from the best, and makes a real impact from day one.

What do you need from me?

The most important thing is that you’re aligned with our mission.

You don’t need a degree in computer science or a lifelong passion for software – what matters most is your commitment, drive, and willingness to take initiative. If you’re eager to learn and grow, you’ll find your own path and thrive doing what you truly enjoy.

Still unsure? Hear directly from our graduates about their journeys and experiences.

A great opportunity.

"In just four months, I’ve been given real responsibility, supported by a team that genuinely wants to help me grow, and had the opportunity to move into Brand & Marketing. The culture is fast-paced, collaborative, and full of opportunities to learn. It’s been the perfect place to start my career in SaaS."

Harry Roper

Marketing & Brand

Contribute from day one.

"Joining Halo gave me opportunities I didn't expect so early in my career. Working on complex engineering challenges and learning from the team around me, I was able to contribute from day one. The support, responsibility, and variety of projects have helped me grow professionally and build confidence quickly."

Stacey Allison

Cloud Infrastructure Engineer

Trusted. Challenged. Thriving.

"At Halo, my first year has been incredibly varied. I've worked with global clients gaining exposure to international teams and travelling to exciting locations. Adapting to multiple departments and taking on meaningful responsibility from day one, has made every day genuinely rewarding. The trust and support at Halo is unmatched!"

Jana Crichlow

Solutions Architect

Supported to succeed.

"In ten months at Halo, I've been given chances to travel abroad and take on real responsibility from day one. That trust has accelerated my growth and confidence in my role enormously. The flat structure means you can turn to anyone for help, and because everyone started out the same way, we're all in the same boat and genuinely willing to support each other. That collaborative culture has made all the difference."

Shahid Sofique

Software Consultant

Unmatched autonomy.

"Halo stood out for its autonomy and culture, but what surprised me most was how quickly I developed. Coming from an Economics background with no SaaS experience, I gained valuable technical skills, ownership of my career, and the support to grow into my role supporting our Halo Partners."

Alice Davis

Partner Success

Fast-tracked my career.

"In my time here I've had the chance to travel, take on real responsibility, and fast-track my career in SaaS in a way I didn't expect. The progression is genuine, the team backs you every step of the way, and there's always a next step to work towards. It's the kind of place where your career actually goes somewhere."

Jack Burman

Customer Success

More than just a job.

"Halo throws you in at the deep end in the best way possible - delivering implementations, running projects, and picking up knowledge from some brilliant people. The travel, the team energy, and the office culture make it somewhere you actually want to show up every day."

Kareem Elhammamy

Software Consultant

Careers at Halo

The career that you decide to pursue

Support Technician

Everyone at Halo starts here.

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As a Support Technician, you’ll be the first point of contact for customers who need help using Halo.

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You’ll ask the right questions to understand the issue, investigate what’s happening, and guide customers through the solution.

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At the start, you’ll work closely with experienced mentors who will support you through each case. As your confidence grows, you’ll begin solving issues more independently and building a deep understanding of how Halo works.

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This role develops your technical skills, product knowledge, and problem-solving ability, forming the foundation for progression into other roles across the business.

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Software Consultant

Once you’ve built a strong understanding of Halo, many people move into Software Consultancy.

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As a Software Consultant, you’ll work with customers to implement Halo, taking projects from contract signature through to go-live and handover. You’ll design workflows, configure solutions, and help customers get the most value from the platform.

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This role combines technical knowledge with communication and organisation, and there are opportunities to travel to work with customers around the world. It’s a key step in developing broader responsibility and ownership.

Account Executive

As an Account Executive, you’ll focus on building relationships and guiding customers through the buying process.

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The role suits people with strong communication skills, commercial awareness, and a deep understanding of Halo.

You’ll work with potential customers to understand their needs, demonstrate Halo, answer questions, and take opportunities from initial conversations through to contract signing. This includes presenting to customers, maintaining regular communication, and working closely with technical teams to ensure the right solution is proposed.

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Partner Success Executive

As a Partner Success Executive, you’ll work closely with Halo’s global partner network, supporting Partner Consultants as they deliver projects to their customers.

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You’ll help partners solve problems during live projects, scope new work as opportunities move from sales into delivery, and run regular check-ins with established partners to keep projects on track. You’ll also train and support new partners as they begin working with Halo.

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Alongside this, you’ll lead your own smaller projects to build consultancy experience and handle tickets raised by partners through our support queue.

This role offers regular opportunities to travel and work with people across the world. It suits someone who is highly organised, technically confident, and enjoys solving complex problems by building creative solutions beyond standard configuration.

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Forging your own path

Not everyone at Halo follows the same route.

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While many people progress from Support into Software Consultancy and beyond, some of our most important roles exist because someone spotted a gap, identified a business need, and helped build a solution around it.

If you show initiative, take ownership, and consistently add value, your role can evolve in unexpected ways. At Halo, progression isn’t limited to predefined job titles, and responsibility often comes before the job description.

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Your career path is shaped by what you’re good at, what the business needs, and where you want to take it.

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Distribution of degrees at Halo

Here’s the breakdown of degrees among our employees. If you graduated from a course outside of Business or IT, don’t worry. Over 50% of our employees did too.

The average age at Halo is...

That includes the founding members who’ve been with us since day one (and might just need a nap now and then).

24.1

Employees that had no prior office experience

Most of our graduates started with zero full-time work experience, and are now crushing it in their careers.

85%

Graduates that have doubled their salary within three years

Every graduate sees rapid progress – most take on advanced roles and increase by 33% in just their first year.

72%

The Scheme that builds the leaders of tomorrow

4.3

3.8

3.8

3.6

3.6

Heard enough?

If the above has caught your interest, we won’t hold you up any longer. There are no hoops – no AI filters, no assessment centres – just a simple process handled by real people. Most applicants hear back within a few days, and offers can be made in as little as a week. We hire all year round, with no fixed start dates, so you can choose when to begin. Start your application or learn more about Halo below.

Take me to the form

I want to learn more

Let us introduce ourselves...

We haven’t shared much about what we do yet – and that’s because it’s not essential for you to know right away. 95% of our team joined with little to no knowledge of the software industry, and that’s perfectly fine. We’re confident you’ll find your place here, even if software isn’t your passion – in fact, it doesn’t need to be at all.

Halo is the world’s first ever purebred unicorn – in business terms, this means that we are the first privately owned company to reach a total value of $1 Billion without any external funding, ever. We continue to be one of the fastest growing software companies worldwide, leading the way in service management.

We work with top global brands, providing ITSM, PSA, and CRM software that helps them manage their services, projects, and customer relationships – whether it’s streamlining operations, boosting productivity, or improving customer support.

We handle everything in-house, from developing and selling to supporting and implementing our products. All while prioritising a culture of care and collaboration, which has been the foundation for every bit of our success up to this point.

We work with cool brands like...

Our Principles

And this is how we do it

Hover each card to find out what sets Halo apart from traditional companies where climbing the ladder is the main objective.

Own Your Path

Don’t expect a manager to tell you what to do next.

You’re trusted to figure that out. If that sounds daunting, that’s okay. It’s also exciting – because the only limit to what you can achieve here is your imagination.

The Office Matters

Sure, we’re flexible, but if you’re not in the office, you’ll miss the spark that built Halo from the ground up.

Collaboration is essential and it is to your benefit to come in every single day. At Halo, there has yet to be one person to receive external training. All knowledge is picked up from peers, and it’s the collaborative nature of our office that allows our best people to develop exceptionally fast.

Titles Don't Define You

The most senior leaders work shoulder-to-shoulder with new joiners. Because titles don’t matter – your contribution does. From Day One, your opinions and ideas are heard.

You’ll have direct access to decision-makers, and your ideas can shape the future.

Boundaries Don't Exist

You might find yourself collaborating across different teams, picking up new skills, and moving to wherever you can make the biggest impact.

We don’t believe in rigid roles or fixed departments – flexibility is essential.

Sports Team Mentality

We’re not a “family” – families are unconditional.

We’re a high-performing sports team. We hire and develop people to become future stars and aren’t afraid to make changes if someone isn’t pulling their weight. You start in a cohort so you learn together, push each other, and raise the standard from day one. We all win together.

Where Work Meets Play

We give our all because we care, but we also know how to switch off. With our own bar, pool table, table tennis, and regular team events, work rarely feels like work.

Everyone is at a similar stage in life, with shared passions and interests – the energy is simply contagious. It’s this collective drive that pushes us to perform at our best every day.

Travel

Some roles include travel to customer sites across the UK and occasionally abroad.

We arrange and cover travel, pair you with experienced teammates, and make sure visits add real learning and impact.

Long-Term Impact

Every decision we make today is with the bigger picture in mind.

We’re playing the long game, building something that lasts, and we want to work with people who share that vision.

Your journey starts here

Apply now

We want to know if you think Halo could help you reach your full potential.​

If you have any questions, please feel free to contact us via email at careers@imaginehalo.com

Let's get the formal stuff out of the way...

  • Must be authorized to work in the United States without restrictions.
  • Bachelor’s degree required (any major).
  • This is a 100% in-office role (no remote or hybrid).
  • We prioritize candidates from the local area.
  • Full-time roles only.

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