First Line IT Support Engineer

Role: First Line IT Support EngineerSalary: £24,000 - £26,000 per annum, dependent on ExperienceLocation: St Albans (with travel to other GT Stewart offices as required)About GT StewartGT Stewart Solicitors is a leading Legal 500 law firm with offices across England, providing specialist legal advice in Criminal Defence, Family, Court of Protection, Housing and Civil Litigation.As our business continues to grow, we are looking for an enthusiastic and customer-focused First Line IT Support Engineer to join our IT team. This is an excellent opportunity for someone looking to develop their career within a supportive and forward thinking legal practice.The successful candidate will provide first-line technical support to colleagues across the firm, assisting with hardware, software and Microsoft 365 issues, whilst gaining exposure to a wide range of technologies and IT projects.Why Join GT Stewart?We believe our people are our greatest assets, and our It team plays a vital role in ensuring our colleagues can deliver an exceptional service to our clients.In return, we offer:Salary of £24,000 - £26,000 depending on experienceHybrid working following successful completion of probation (subject to business requirements)Opportunities to develop your technical skills across Microsoft 365, Azure, Active Directory, Citrix and networking technologiesInvolvement in exciting IT projects, office expansions and technology rolloutsOngoing training and career development with opportunities to progress within the IT teamA supportive and collaborative working environment where your ideas are valuedKey ResponsibilitiesIT SupportProvide first-line technical support to colleagues across the firm via telephone, email, remote support and in-personLog, priorities and resolve IT support requests through the helpdesk systemTroubleshoot hardware, printer, mobile device and peripheral issuesEscalate more complex technical issues where appropriateUser AdministrationAssist with creating and managing user accounts within Microsoft 365 and Active DirectoryReset passwords and maintain user permissionsSupport mailbox administrational user onboarding/offboardingHardware SupportPrepare, configure and deploy laptops, desktops, monitors, mobile phones and other IT equipmentInstall and configure approved software applicationsMaintain IT equipment inventory and asset recordsAssist with hardware replacements and office movesInfrastructure SupportAssist the wider IT team with routine maintenance of servers, cloud services and network infrastructureSupport Microsoft 365 services including Outlook, Teams, SharePoint and OneDriveAssist with software updates and security patchingHelp maintain remote access solutions including VPN and CitirixProjectsSupport IT projects including hardware refreshes, software deployments and office relocationsAssist with testing and implementing new technologiesLiaise with third-party suppliers where requiredDocumentation & SecurityKeep accurate record within the IT helpdesk systemProduce user guides and technical documentation where appropriateFollow all IT security policies and report any security concerns promptlyPromote good cyber security practices across the firm.TravelTravel to GT Stewart offices across England to provide onsite support and assist with IT installations and maintenance when required.Person SpecificationEssentialPrevious experience within an IT support or service desk environmentGood knowledge of Microsoft Windows 10 and Windows 11Experience supporting Microsoft Office and Microsoft 365 applicationsExperience configuring laptops, desktops and printersBasic understanding of Active DirectoryBasic networking knowledge including TCP/IP, DNS, DHCP and VPNExcellent customer service and communication skillsStrong problem-solving ability with excellent attention to detailAbility to priorities workload and work independentlyFull UK driving license and willingness to travelDesirableExperience supporting Microsoft Entra ID (Azure AD)Exposure to Microsoft Intune or Mobile Device ManagementExperience supporting Citrix environmentsExperience supporting cloud-based telephony systemsKnowledge of legal case management systems such as Partner for WindowsMicrosoft, CompTIA or ITIL certificationsBenefitsCompetitive salaryHybrid workingOngoing professional developmentCareer progression opportunitiesEmployee Assistance ProgrammeCompany pensionAnnual leave entitlement plus bank holidaysFriendly and supportive working environmentWe have a dedicated in-bound telephony team to take calls and messages for our fee earners. Lawyers also have the benefit of dictation and support staff to assist in easing the pressure and enabling efficient working.We are a multi-office, multi-service Legal 500 and Chambers & Partners firm recognised for excellence in a variety of legal fields.Please send your CV and a cover letter to our dedicated HR team via email on: recruitment@gtstewart.co.uk.