IT Infrastructure Operations Specialist

In the role of IT Infrastructure Operations Specialist in our Global IT Operations function, you will contribute to our purpose of Bringing People Closer. You will help ensure the optimal performance, availability, and security of GN’s global IT infrastructure—supporting the platforms and technologies that enable our employees, partners, and customers around the world.

The team you will be part of

You will join Global IT Operations, part of our global Group IT organization. We design, maintain, and support IT services and technologies that serve as the foundation for the entire GN Group.

Across Corporate Applications, Infrastructure & Cybersecurity domain, we are a team of around 50 IT professionals—including engineers, architects, operations specialists, delivery managers, and security experts—who design, build, and run the platforms that keep GN connected.

Our culture is collaborative, supportive, and curious. We work closely with each other and across teams to continuously improve how we operate and to deliver stable, secure, and efficient IT services.

Your contribution is appreciated, and you will:

Infrastructure Operations & Performance Management

• Maintain servers and virtual machines to ensure agreed availability levels, reliability, security, and operational stability.
• Monitor infrastructure health and respond to events to avoid potential operational risks.
• Perform trend analysis and create capacity plans, identify performance bottlenecks, and support proactive improvements.
• Contribute to the continuous optimization of infrastructure performance.

Service Request, Incident & Problem Management

• Respond to incidents, perform initial troubleshooting, ensure communication and timely resolution (e.g., VM failure, storage issues, connectivity errors)
• Support major incidents, post-incident investigations, and take part in an on-call rotation
• Handle standard IT infrastructure requests (e.g., server provisioning, backup/restore)
• Maintain documentation of incidents, problems, and resolutions under ServiceNow tickets

Security & Compliance

• Support the regular patching of IT infrastructure using SCCM
• Act on security findings in collaboration with the IT SOC team
• Help ensure compliance with relevant standards and policies

To perform well in the role, we imagine that you:

• Bring at least 5 years of experience in IT infrastructure operations or a similar technical role (e.g., server admin, virtualization, SCCM, ServiceNow)
• Feel confident working with IT service management practices such as incident, problem, and request management
• Are familiar with monitoring tools and reporting solutions (e.g., SCOM, SolarWinds)
• Understand cybersecurity concepts and compliance frameworks (e.g., ISO 27001)
• Communicate clearly and collaborate well with colleagues across functions in Group IT
• Enjoy analyzing data, solving problems, and improving processes
• Work in a structured and detail-oriented way
• Hold a relevant educational background in IT or a related field

At GN we pride ourselves on encouraging flexible work whenever possible. We trust our people to fulfill their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to the interview.

How to apply?

Use the ‘APPLY’ link no later than 30-Nov-26. Applications are assessed continuously, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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