Senior CRM Operations Specialist

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

We are looking for a motivated professional for the position of Senior CRM Operations Specialist.

Responsibilities:

• Architect complex, automated CRM journeys (multichannel) in tight cooperation with Marketing specialists
• Optimize segmentation, personalization, and dynamic content logic
• Lead QA frameworks across channels
• Drive A/B testing strategy and behavioral targeting. Assist Marketing managers in selecting top performers.
• Act as point of contact for platform vendors and third parties
• Handle and/or distribute escalations amongst team members

Requirements:

• Expert in CRM platforms, personalization logic, and campaign automation
• Proficient in KPI frameworks
• Strong understanding of customer behavior, retention models, and CRM ROI
• Process automation and tool integration experience
• Stakeholder management and cross-team collaboration

What to expect from us:

• Competitive remuneration package and social benefits.
• Food vouchers.
• Premium Health Insurance coverage.
• Discount on Multisport / CoolFit cards.
  
• Free snacks and beverages in the office and Happy Hour on Fridays.
• Friendly environment with colleagues ready to share their experience.
• Team-building events and activities;
• Great location in Sofia - Office X, blvd 51 Cherni Vrah, next to Mall Paradise.
  

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!