Cleansing lead officer

Are you an experienced Cleaning Manager, Facilities Manager, Estate Services Supervisor or Operations Manager looking for an opportunity to lead a large frontline service?We're looking for an exceptional Estate Services Lead Officer to oversee the delivery and quality of estate cleaning services across a housing stock. This is an ideal opportunity for someone who has progressed through cleaning, facilities, environmental services or property maintenance operations and is ready to take ownership of service performance, quality standards and people leadership.This is initially a temporary on going role with the potential to become permanent. About the Role
As Estate Services Lead Officer, you will provide operational leadership across a range of estate services including:
Communal cleaningMobile cleaning teamsWindow cleaning programmesVoid property clearancesSpecialist cleaning activitiesFly-tipping removal on housing landService quality inspections and audits
You'll manage and support a team of supervisors, ensure high service standards are maintained across multiple sites and act as the key escalation point for operational issues. This is a hands-on leadership role where you'll spend time both in the field and working closely with management teams to drive service improvements. What You'll Be Responsible For

Leading and supporting Estate Services SupervisorsConducting quality inspections and performance reviewsDriving improvements in cleaning standards and resident satisfactionManaging operational risks and ensuring health & safety complianceMonitoring KPIs including missed cleans, repeat issues and inspection outcomesSupporting recruitment, induction and workforce planningInvestigating service failures and implementing corrective actionsWorking collaboratively with housing and neighbourhood teams to resolve estate issues quickly and effectively
Experience required for the role: 
✅ Management or supervisory experience within cleaning, facilities management or a similar operational environment✅ Experience leading frontline teams across multiple sites✅ A strong background in quality inspections, audits and service standards✅ Experience monitoring performance and driving service improvements✅ Knowledge of health & safety requirements including COSHH, risk assessments and safe systems of work✅ Strong people management, coaching and performance management skills✅ Excellent communication and organisational abilities✅ Full UK Driving Licence and ability to travel across the borough as required Desirable Experience

Housing association or local authority experienceEstate cleaning services experienceKnowledge of communal cleaning, window cleaning, void clearances or fly-tipping operationsILM Level 3, Facilities Management qualification or equivalent management trainingExperience supporting service reviews, audits or transformation projects
 Ideal Backgrounds
We welcome applications from:
Cleaning ManagersArea Cleaning ManagersRegional Cleaning ManagersFacilities ManagersSoft Services ManagersEnvironmental Services ManagersHousing Estate Services SupervisorsOperations ManagersContract Managers (Cleaning Services)Estates Managers with a cleaning services background