Support Operations Officer - FR /ENG

Created in 2016, Free2move 🚀 is transforming mobility by simplifying every journey with a wide range of services tailored to everyone’s needs.

With Free2move, you can:

• Rent a city car for your vacation in Italy 🏖️

• Find the nearest ♻️ charging station for your electric vehicle across Europe

• Reserve a parking spot for your weekend in Paris

• …All in just one click via our web or mobile platform! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has rapidly become a key player in mobility. In just 6 years, we’ve grown to serve 6+ million users 👑, operate in 170+ countries 🌎, be available in 30 languages and 26 currencies, partner with 5,000+ partners, and manage hundreds of thousands of vehicles.

Want to join a team of 750 experts 🏆 and take part in ambitious international projects? You’re in the right place! 🎯

At Free2move, you’ll grow in a company that is dynamic, innovative, and agile 💡, truly international 🌍, at the crossroads of digital and automotive 🚗💻, and made up of passionate, creative, multi-skilled teams ❤️💼

💺 JOIN US – It’s exciting! 🔥

🔹 Position: Support Operations Officer

• Location: Tunis

• Mode: Hybrid

• Department: Operations

🔹Role Overview

The Support Operations Officer acts as the central operational support for country operations. This role is the unique point of contact for partners and customers, ensuring the proper implementation and use of Free2move systems and solutions. The officer contributes to network development, supports partners’ operational success, and plays a key role in global expansion initiatives.

🎯 Responsibilities:

• Serve as operational support for country operations and partners

• Train partners and ensure proper use of Free2move tools and systems

• Prepare partner newsletters and communications

• Coach partners to boost deployment of their network and mobility activity

• Analyze partners’ KPIs and provide actionable recommendations

• Create and update online and face-to-face training materials

• Participate in the creation and deployment of action plans as the main HQ interlocutor

• Inform partners about new products/services (Automatic Renting & Connected Cars)

• Support economic performance and satisfaction of partners

• Collaborate with the team to optimize operational processes and automation (automation is a plus but not mandatory)

• Manage assigned projects

📚 Education

Bachelor’s or Master’s Degree in IT, Management, Languages, or equivalent (Business School, University)

💼 Preferred Experience

• Experience in operations, training, business development, project management, or customer support

🧠 Skills

• Integrity: highly important

• Motivation: strong drive to learn and succeed

• Critical thinking: ability to analyze situations quickly and make sound decisions

• Agile, independent, flexible, good team-player, reflective, communicative, patient, confident

💻 Technical / Analytical Skills

Strong analytical skills, tech-savvy, interest in IT and automation

🛠 Tools & Technologies

• Mandatory: Google Workspace (Sheets, Slides, Docs), Excel

• Preferred: Jira, Confluence, Airtable, Mailchimp

• Optional: Any automation or reporting tools

🗣 Languages

• French: bilingual

• English: proficient

• Portuguese, Spanish, Italian, or other languages: strong differentiators

🎁 Benefits

• Competitive salary 💰

• Performance bonus 🎯

•  20% night shift premium (from 9 PM to 6 AM) 🌙

• On-site work for the first 2 months, then hybrid based on autonomy and performance 🏢

• 2 days off per week, flexible scheduling (including weekends) 🗓️

• 40 hours per week : 8 hours per day

• Permanent contract + 20 days paid vacation 

•  Paid training 🏫

💼 Working at Free2move Also Means

• A start-up mindset backed by a major group🥇

• A chance to help reinvent mobility 🚘

• Personalized onboarding experience 🎁

• Many opportunities for growth 📈

• Collaboration with international, multi-skilled teams 💪🏼

• Participation in international projects 🌍

• Meal vouchers (9TND/day worked)

• Group insurance

• Fun activities, including football matches ⚽️

👀 …and that’s just the beginning!