Sales Support Mobiles

Sales Support – Mobile Service Requests

Keep our mobile customers connected. Keep things moving.

Shoreham-by-Sea

£26,000 per annum

37.5 hours | Monday–Friday, 9am–5.30pm
Mobile Team

Join the team behind the connection

When a customer needs something changed, you're the person who helps make it happen. Whether it's a new SIM, a tariff change or a roaming query, you'll keep things running smoothly, get the details right and make sure customers know what's happening every step of the way.

At Focus Group, work should be about more than just a job. Our CEO's motto is simple: Earn. Learn. Have fun. We're a fast-growing technology business with a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices — and there's plenty more to come.

If you're organised, enjoy solving problems and love being the person people can rely on, this could be the perfect next step.

What you'll be doing

• Processing mobile top-ups, bolt-ons, SIM swaps and tariff changes.
• Managing usage alerts, account bars and roaming requests.
• Investigating unbilled usage queries and explaining findings clearly.
• Keeping customer account details and records accurate and up to date.
• Using carrier portals and internal systems to manage service requests from start to finish.
• Supporting customers by phone and email, keeping them informed throughout.
• Processing hardware orders and raising invoices.
• Working closely with our Sales team to make sure customer requests are handled efficiently.

What we're looking for

• Someone organised, accurate and proud of getting the details right.
• A confident, friendly communicator who enjoys helping people.
• Someone who can manage multiple requests and keep everything moving.
• Confidence using different computer systems and learning new processes.
• Good working knowledge of Microsoft Word and Excel.
• A positive team player who takes ownership and follows things through.

Experience in mobile service requests, telecoms provisioning or account management would be a bonus. Knowledge of mobile tariffs, billing, CRM or task management systems would also be useful.

But you don't need to tick every box. We value attitude, a willingness to learn and people who want to make a difference.

Job Benefits

We're ambitious, we're growing, and we want our people to grow with us. You'll be part of a supportive team where learning is encouraged, great work is recognised and having fun is genuinely part of the culture.

Our values guide everything we do:

Respect | Integrity | Teamwork | Ambition

• 25 days' holiday, plus bank holidays and your birthday off.
• Recognition and rewards, including opportunities to win vouchers and trips abroad.
• Hundreds of retail and gym discounts.
• Employee Assistance Programme, with access to support when you need it.
• Opportunities to learn, develop and build your career within a growing technology business.
• Plus much more. 

(Internal use only: job level Associate) 

Ready to be part of it?

If you're looking for a role where you can learn, make an impact and be part of a team that supports one another, we'd love to hear from you.