Customer Service Advisor

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Customer Service Advisor

£23,000 - £25,000 per annum (pro-rata for part-time)

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• Location: Close to Norwich Airport, NR6 6BB
• 36.5 hours a week: Shift Patterns apply to this role: Monday – Friday (with rotational Saturday’s)
• During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays
• Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays)
• Pay: £23,000 - £25,000 per annum (pro-rata for part-time)

Main Purpose of Role

As a customer service advisor, you will be working as part of a team to support customer orders and queries via different communication platforms, telephone calls, emails, live web chat and occasionally via letter. The ideal candidate will ensure all our customers receive the best customer services, making sure that queries are dealt with in the appropriate timeframe. Answering a range of incoming calls and make outgoing calls to both existing and new customers (this role involves no cold calling!). The candidate will have set targets and KPI’s, including call volumes, lead generation, booking activity, and contact quality. The ideal candidate will be flexible and able to multitask, daily tasks will vary from booking in Surveyors, Service Engineers and appointments for quotations.

Essential Knowledge & Skill

• Ability to communicate effectively with people, internally and externally
• Good phone contact handling skills and active listening
• Good data entry and typing skills
• Computer literate and knowledge of Microsoft Windows-based programs

About This Role

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Discounts on company products
• Line manager support with training opportunities

Location: Norwich Airport Contact Centre

Employment status: Employed full-time

Category: Contact Centre

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