Technical Support Engineer
- Location
- Leeds, United Kingdom
- Work mode
- On-site
- Seniority
- Junior
- Salary
- £30,000–35,000 / year
- Posted
- 4 Nov 2026
Verified open 7 Nov 2026 · Source: Company careers page
About the role
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Main Products
Main ProductsProducts and Packages
Products and PackagesCremators
CrematorsIncinerators
IncineratorsReagent Collection and Disposal
Reagent Collection and DisposalAbatement
AbatementService and Maintenance Packages
Service and Maintenance PackagesRefractory
RefractoryLoaders
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Abatement
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- Reduces harmful chemicals in cremation emissions
- Ability to run two machines on one filter or three machines on a triple filter
- Available in single or shared systems for flexible installation
Others
Energy Recovery
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- Small-scale turbine generating renewable electricity
- Converts waste heat from cremation or incineration into power
- Simple integration with FT products, operable from 80°C heat sources
Animals & Pets
Abatement
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- Reduces harmful chemicals in cremation emissions
- Ability to run two machines on one filter or three machines on a triple filter
- Available in single or shared systems for flexible installation
Humans
Energy Recovery
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- Captures energy from cremation or incineration exhaust
- Recycles heat to input into schools, crematoriums and community centres.
- Helps reduce costs and carbon footprint
Animals & Pets
Energy Recovery
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- Small-scale turbine generating renewable electricity
- Converts waste heat from cremation or incineration into power
- Simple integration with FT products, operable from 80°C heat sources
Humans
Energy Recovery
Compare all
- Small-scale turbine generating renewable electricity
- Converts waste heat from cremation or incineration into power
- Simple integration with FT products, operable from 80°C heat sources
Animals & Pets
Energy Recovery
Compare all
- Captures energy from cremation or incineration exhaust
- Recycles heat to input into schools, crematoriums and community centres.
- Helps reduce costs and carbon footprint
Humans
Loaders
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- 360-degree rotation for flexible loading
- Supports coffins up to 300kg
- Fully powered and automated operation
FTA1104D (110 kg load per hour)
Animals & Pets
Cremators
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- Gas supplied cremator with four individual chambers
- Handles a wide range of pet sizes efficiently
- Supports both individual and communial loading
Humans
Loaders
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- Adjustable transfer height from 386mm to 1160mm
- Minimum rail transfer height of 550mm
- Designed for safe and efficient coffin handling
Humans
Loaders
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- Mobile loader with a maximum recommended coffin weight of 300kg
- Adjustable height from 545mm to 1631mm
- Ideal for offloading from cold storage and feeding the cremator
Animals & Pets
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- Designed for safe handling of animals
- Safe working load of 100kg
- Supports efficient and controlled loading
- Heading: FTL22: K9 Loader - Animal
Humans
Cremators
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Animals & Pets
Cremators
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- Gas supplied cremator handling up to 40kg per hour
- Supports both individual and communal loading
- Automatic controls for efficient, low-intervention operation
High Speed Cremulator / Ash Transfer Cabinet
Animals & Pets
Ancillary Equipment
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- Processes and cremulates remains in under 3 minutes
- Separates metals from ashes efficiently
- Safe, ergonomic design with particulate filtration
High Speed Cremulator / Ash Transfer Cabinet
Humans
Ancillary Equipment
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- Processes and cremulates remains in under 3 minutes
- Separates metals from ashes efficiently
- Safe, ergonomic design with particulate filtration
Others
Incinerators
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- Burns up to 25kg per hour for clinical, pathological, or confidential waste
- Low maintenance with robust, pre-wired construction
- Designed for efficiency, safety, and regulatory compliance
Humans
Cremators
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•Bariatric sized coffins.
•The most efficient gas cremator on the market.
•>1000 installed globally.
Humans
Cremators
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- Operates on gas, electricity, or a hybrid of both
- Protects against rising fuel and energy costs
- Ensures reliable cremation times with flexible installation options
Animals & Pets
Ancillary Equipment
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- Processes and cremulates animal remains efficiently
- Separates metals from ashes
- Safe and ergonomic operation
Animals & Pets
Cremators
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Others
Incinerators
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- Burns up to 45kg per hour for clinical, pathological, or confidential waste
- Low-maintenance construction
- Designed for efficiency, safety, and regulatory compliance
Humans
Cremators
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- Operates on multiple fuels with future hybrid capability
- Can be upgraded to electricity as site capacity allows
- Flexible installation options
Animals & Pets
Cremators
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- Gas supplied cremator handling up to 125kg per hour
- Suitable for larger domestic pets
- Supports both individual and communal loading
Others
Incinerators
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- Two versions: Model 2 – 75kg/hr, Model 2b – 100kg/hr
- Suitable for clinical, pathological, or confidential waste
- Low maintenance with full regulatory compliance
Others
Incinerators
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- Two versions: Model 3 – 135kg/hr, Model 3b – 180kg/hr
- Suitable for clinical, pathological, or confidential waste
- Low-maintenance operation with regulatory compliance
Others
Ancillary Equipment
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- Designed to reduce nitrogen oxide (NOx) emissions
- Can lower NOx by over 70%
- Low operating costs with safe, easy-to-store reducing agents
Animals & Pets
Ancillary Equipment
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- Designed to reduce nitrogen oxide (NOx) emissions
- Can lower NOx by over 70%
- Low operating costs with safe, easy-to-store reducing agents
Humans
Ancillary Equipment
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- Designed to reduce nitrogen oxide (NOx) emissions
- Can lower NOx by over 70%
- Low operating costs with safe, easy-to-store reducing agents
Others
Incinerators
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- Two versions: Model 4 – 220kg/hr, Model 4b – 270kg/hr
- Suitable for clinical, pathological, or confidential waste
- Low maintenance with safe and efficient disposal
Animals & Pets
Cremators
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- Gas supplied cremator handling up to 250kg per hour
- Suitable for pets, livestock, and equine animals
- Requires filtration for safe operation
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Cremators
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Ancillary Equipment
High Speed Cremulator / Ash Transfer Cabinet
Energy Recovery
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Cremators
FTA1104D (110 kg load per hour)
Compare allAbatement
Ancillary Equipment
High Speed Cremulator / Ash Transfer Cabinet
Energy Recovery
Incinerators
Abatement
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Energy Recovery
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Technical Support Engineer
£30,000 - £35,000
Moor Road, Leeds, LS10 2DD
2+ Years
November 10, 2026
Apply now
About The Role
We are seeking a Technical Support Engineer to join our team at Moor Road, Leeds. The role centres on providing technical support to customers and field engineers in the operation, diagnosis, fault-finding, and repair of the equipment supplied by the company. The role is responsible for ensuring the safe, reliable, and efficient operation of our equipment while delivering a high standard of customer service and technical support.
What You’ll Be Doing:
- Take ownership of customer issues from initial report through to resolution, ensuring timely updates and effective communication throughout.
- Research, diagnose, troubleshoot, and identify effective solutions to resolve technical and system issues.
- Follow established procedures to escalate unresolved or complex issues to the appropriate internal teams.
- Accurately log, update, and maintain records of customer and employee queries using JITBIT and NetSuite.
- Work closely with field engineers to provide technical support and assist with the investigation and resolution of on-site issues.
- Ask targeted questions to quickly identify the root cause of customer issues.
- Provide remote technical support via telephone, email, or other communication channels, guiding customers through diagnostic and fault-finding procedures where appropriate.
- Prioritise and manage multiple technical support cases simultaneously, ensuring customer expectations and business priorities are met.
- Develop and maintain technical documentation, including procedures, manuals, technical notes, and knowledge base articles.
- Configure, program and test PCs for contract and spares department requirements, ensuring correct system setup and adherence to delivery schedules and deadlines.
- Work collaboratively with management and colleagues to identify, implement, and drive continuous improvement initiatives that enhance product reliability, customer satisfaction, and operational efficiency.
- Build and maintain effective working relationships with customers, engineers, suppliers, subcontractors, and internal departments.
- Liaise with suppliers and third parties during the investigation and resolution of technical issues.
- Ensure all work is carried out in accordance with company policies, safety procedures, quality standards, and relevant legislation.
- Support the continuous improvement of product reliability by identifying recurring issues and contributing to root cause analysis and corrective actions.
- Provide technical feedback to Engineering and Product Development teams to support product improvements, reliability and future design enhancements.
(Responsibilities will reflect business priorities and may evolve in line with operational needs.)
About You
Essential:
- Electrical Engineering qualification to a minimum of NVQ Level 3 Advanced Apprenticeship (or equivalent).
- Proven experience working within a technical, electrical, or industrial manufacturing environment.
- Experience supporting PLC-controlled equipment and industrial control systems.
- Full, clean UK driving licence.
Desirable:
- Mechanical engineering knowledge or experience.
- Experience working within the cremation, incineration, or thermal processing industry.
- Experience with gas and/or oil-fired burner systems.
- Familiarity with Mitsubishi PLCs (Q Series, FX Series) and GX Developer/GX Works software.
- Working knowledge of SCADA systems.
- Understanding of ISO 9001 Quality Management Systems and associated procedures.
About Us
Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.
Guided by our mission -Leading with Integrity, Innovating with Purpose, Prioritising Sustainability -we design, manufacture and service high-performance systems trusted in over 20countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.
About the perks
Health Shield Cash Back Plan
Paid Birthday Leave
Enhanced Pension
Company Sick Pay
About the process
Stage One: A Teams interview where we will explore your experience in customer support, coordination and planning, and understand how you manage priorities in a fast-paced environment. This will also give you the opportunity to ask any initial questions about the role and the business.
Stage Two: A face-to-face interview at our Leeds site, allowing for a more in-depth discussion about the role, systems and service environment. You will also have the opportunity to meet members of the Customer Care team and gain insight into how we operate.
We aim to keep the process clear, professional and respectful of your time, while ensuring we gain a thorough understanding of your experience and suitability for the role.
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