Customer Support Specialist (French)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We’re launching a new collaboration and are looking for an experienced Customer Support Representative to join the team and help deliver a high-quality customer experience.

Working schedule:

The project currently operates Monday to Friday during daytime CET hours, approximately within the 8:00 AM-8:00 PM CET.

Your individual schedule will be provided by the client once per month, approximately three weeks before the beginning of the upcoming month.

A 1-hour break is included in the schedule.

Your future responsibilities include:

• Communicating with customers via phone, email, live chat, and social media, including comments and direct messages;

• Providing customers with clear and accurate product information;

• Helping customers track their orders and answering order-related questions;

• Handling after-sales service requests and supporting customers throughout the resolution process;

• Assisting customers with account-related questions;

• Taking ownership of customer cases and ensuring customers feel heard, understood, and supported;

• Maintaining a high level of accuracy and attention to detail in every customer interaction.

Needed experience & skills:

• You have 1-3 years of experience in Customer Support or another relevant customer-facing role;

• You have French at C1 level and feel confident communicating with customers both in writing and over the phone, with clear and natural pronunciation;

• You have English at C1 level and can comfortably use it in daily communication within an international team;

• You are a strong listener and can quickly understand what a customer actually needs;

• You demonstrate a high level of empathy, patience, and emotional maturity;

• You know how to make customers feel heard and understood, including in difficult or sensitive situations;

• You are highly attentive to detail and can work accurately with customer information, instructions, and processes.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!