Customer Support Specialist (French and English)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We're launching a new collaboration with an international technology company that helps extend the lifecycle of electronic devices through trade-in programs, refurbishment, and resale. We're looking for Customer Support Representatives (French) to join this new project and assist customers throughout their experience.

The project operates from 9:00 AM to 5:30 PM (local time).

Your future responsibilities include:

• Communicating with customers via phone, live chat, and email using Zendesk;

• Handling inbound and outbound customer requests, providing accurate information and resolving issues efficiently;

• Assisting customers with inquiries, including device trade-ins, returns, and other service-related matters;

• Escalating complex cases to higher-level support teams when necessary, ensuring proper follow-up;

• Providing feedback on existing support processes and suggesting improvements to enhance customer satisfaction;

• Maintaining high service quality while meeting the project's response time and performance expectations.

Needed experience & skills:

• 6-12 months or more of experience in Customer Support or another relevant customer-facing role;

• C1+ proficiency in French, along with good English (B2+) communication skills;

• Experience with Zendesk or other CRM/customer support platform;

• Comfortable communicating with customers via phone, chat, and email;

• Ability to communicate proactively, provide clear updates, and take responsibility for resolving customer requests;

• Ability to work independently, make decisions within your scope of responsibility, and recognize when escalation is needed;

• Attention to detail and commitment to delivering a positive customer experience.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves,

• Fully remote work format,

• A referral program with rewards for successful internal recommendations,

• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!