Administration Manager

Administration Manager

Location: Felixstowe

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Role

The role is part of the warehouse management team and will oversee the administration structure comprising of a team around 10 employees and the Standards and compliance of the business that comprises the involvement of 50 people.

This role will report directly into the Warehouse and Distribution Manager. Key stakeholders will include the Operation and Finance Manager, Head of HR and the Learning and Development Manager as well as the respective teams within the warehouse business. Externally the focus will be on creating and building strong customer, supplier, and colleague relationships.

The Day-to-Day

• Oversee and plan the most effective administration services for our customers and operational teams.
• Support new customer requirements effectively ensuring first class customer service.
• Introduce effective processes, procedures and KPI’s to ensure administration processes are operating to maximum efficiency at all times.
• Develop, motivate, and lead the team to ensure delivery of performance requirements in line with client’s expectations.
• Ensure the consistent application of SOP’s to provide an industry leading service.
• Play an active role in developing future warehouse solutions to support further growth targets of the logistics business.
• Engage with operational and financial teams to identify improvement opportunities.
• Implement and embed high standards of Health & Safety throughout the site.
• Form key relationships with customers, suppliers and internal support functions and colleagues.
• Effectively manage people by conducting Return to Work Interviews and Onboarding of new and agency staff. Working alongside the Warehouse and Distribution Manager ensure that absence and incident trends are reviewed and resolved.
• Work with Head of HR and Learning and Development Manager to develop an effective structure and ensure development and training is in place.
• Oversee the companies AEO, BRC and HMRC approvals and accreditations.

AEO:

• All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.
• Reporting H&S statistics on a monthly basis and when required to HR to meet Group Reporting needs.
• Management of leave / Sickness – Via Moorepay ensuring all sickness, annual leave and pay changes are communicated to the HR/Payroll Manager
• All compliance training and certification is reported to HR on a monthly basis – together with costs
• Ensure all Good Logistics policies and procedures are followed including any other relevant documentation and preferred supplier agreements.

The Person

• Proven experience of working within fast paced warehousing / logistics environments
• Excellent interpersonal skills, demonstrating the ability to operate multiple levels and establish effective communication channels with customers and internal teams
• A passion for driving high standards and continuous improvement
• Have an ability to think strategically whilst ensuring day to day objectives are met
• Have a proactive approach to leadership and influencing
• Systems knowledge
• H&S Qualification (or working towards)
• Excellent management, communication, organisational and administration skills
• Able to lead and motivate teams
• Attention to detail
• Flexible to undertake other tasks required and open to change

The Need-to-Knows

• Reporting to: Site Manager
• Location: Felixstowe Warehouse
• Working hours: Full timw

The Package

Competitive salary + Benefits

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About the Company

Denholm Good Logistics is an award-winning freight forwarder and logistics provider, providing shipping solutions to small medium and large growing companies. Established for many generations and steeped in maritime history, the key to our success is not just our industry knowledge but our highly skilled and experienced people, who are dedicated to providing a first-class service to our customers.

With offices strategically positioned at major ports throughout the UK, as well as internationally in Türkiye, Vietnam and China, the business boasts a diverse team of employees.

Career progression and development of our people is key to our continuous growth and success. At Denholm Good Logistics, we ensure our employees have access to development opportunities through our structured learning and development agenda, and ensure skill sets and career aspirations continually evolve, along with a focused people strategy that supports employee engagement.

Our recruitment process

All candidates that are short listed for an opportunity at Denholm Good Logistics will be invited to complete an employee profiling process in the first instance prior to being invited for an interview in person with local office management. Click here to find your nearest office.

Ready to Apply?

If you would like to apply for this exciting opportunity, please fill in the form below to apply online. You are also welcome to contact us at any time to discuss further details of the role or the business, please feel free to contact a member of the HR team on dlgl.hr@denholm-logistics.com

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