Technical Support Agent - Italian - BLG1

With a team of over 3,500 members in Sofia and Plovdiv, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.

As a First Level Technical Italian Speaking Support you will be a part of a great team, and all together will:

• Deliver outstanding client service
• Achieve great customer experience and satisfaction
• Identify and understand user needs
• Assist with general inquiries, product support and troubleshooting via phone, e-mail and chat

Requirements

As a candidate you do not need to have experience in a similar role but you should be fluent in Italian and able to demonstrate keen interest in technologies and have excellent communication skills.

Benefits

A full relocation package for international candidates is included, as well as great benefits:

• Accommodation assistance
• Monthly rental bonus (after the accommodation in a hotel/apartment), in addition to monthly salary, for the amount of 300 BGN gross;
• Reimbursement of a ticket
• Full paid training

All employees receive also:

• Meal vouchers
• Access to the fantastic office facilities, including: free gym, yoga, massage, corporate psychologist, and frequent health initiatives
• Positive international working environment, with relax zones, and gaming and billiard corners
• Employee referral bonuses and recognition programmes