Team Leader - French - POR2
Cross Border Talents · Lisbon, Portugal
- Location
- Lisbon, Portugal
- Work mode
- Hybrid
- Type
- Full-time
- Seniority
- Lead
- Salary
- Not stated
- Department
- BPO_POR2
- Languages
- FR
- Posted
- 23 Jun 2025
Verified open 18 Oct 2026 · Source: Workable
About the role
Our goal is to ensure optimal operational management by implementing and adhering to established procedures and rules. This includes applying first-level controls while consistently aiming for partner and client satisfaction within a mindset of continuous improvement.
Your Future Mission Within the Team
- Contribute to deploying the global strategy set by upper management within your team.
- Help foster a respectful and dignified work environment for all team members.
- Ensure operational oversight of activity performance and productivity.
- Oversee human resource management in coordination with the HR department.
Requirements
Your Strengths as the New Team Leader
- Fluent/native level of spoken and written French.
- Knowledge of activity management (performance tracking) and assignment tools/applications used by the team.
- Strong organizational skills, collaborative working approach, responsiveness, and adaptability to change.
- Ability to support and guide team members in skill development with a pedagogical approach.
- Knowledge of the insurance market and its main players, clients, and activities (if you don’t have this knowledge yet, don’t worry — you’ll learn with us).
Benefits
What We Offer
In addition to your salary, you’ll benefit from:
- Meal allowance
- Transport allowance
- Child allowance
- Private health insurance covering spouse and dependents, life insurance, and travel insurance
- Hybrid work model – a balance between in-office days to enhance engagement, creativity, and human connection, and work-from-home days for employee flexibility
- Continuous development opportunities and career advancement at both local and global levels
- And much more…
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