Billing & Terminations Assistant

Billing & Terminations Assistant

Crawley

Full Time

 |

Office

£25k - £27k /year

Getting a customer's bill right first time is how trust gets built. As our Billing & Terminations Assistant, you'll process the monthly bill run, resolve billing queries, check the termination fees we cover when agencies switch to CRE, and support credit control. An office-based role in Crawley, working closely with Finance, Sales and Operations.

The Role

Roles & Responsibilities

• Process and post the monthly bill run accurately and on deadline.
• Manage the billing ticketing system, making sure every query is logged, prioritised, resolved and closed within agreed timeframes.
• Investigate billing discrepancies and raise credit notes or rebills where needed, with the right approval.
• Support credit control on invoices raised by the billing team, chasing overdue payments and escalating where necessary.
• Check the termination fees CRE covers for new customers, making sure they're correct and backed by the relevant contract terms.
• Work through your termination tickets, keeping customers and internal teams updated, and send invoices to Finance for payment and track them through.
• Calculate any termination fees due from existing customers and make sure they pass through billing correctly.
• Work closely with Finance, Sales and Operations, reporting to our Finance Manager.

About You

Requirements

• Previous experience in billing, accounts receivable, credit control or a similar finance or admin role.
• Strong attention to detail and a high standard of accuracy with numbers.
• Good Excel skills, including VLOOKUPs and pivot tables.
• Experience using a ticketing or case management system.
• Able to prioritise and hit recurring deadlines, especially around the bill run.
• Clear written and spoken communication, and confident handling payment queries with customers and internal teams.
• Experience with Xero, Tekton or a similar accounting or billing system, or an understanding of contracts and termination fees, is a bonus.
• AAT or a similar qualification (or working towards one), or a background in telecoms, utilities, property or subscription billing, is a bonus but not essential.

Our Benefits

Excellent Career Progression

Clear paths to progress, real responsibility early on, and promotions based on impact, not time served.

Regular Fun Events

Summer and Christmas parties, team trips away, and regular socials. Because good work deserves good times together too.

Flexible Working Arrangements

Flexible hours and hybrid working options, built around how you work best.

EOTM & Incentive Opportunities

Monthly Employee of the Month awards and incentive schemes that recognise the people driving CRE forward.

Discounted Broadband & Mobile Plans

Discounted broadband that offers enterprise-level speeds and mobile plans cheaper than going direct.

Learning & Development Budget

A dedicated budget to build new skills, attend courses or conferences, and grow into your next role at CRE.

Access To Mental Health First Aider

Christmas + Birthday Off

Full Pension Scheme

Close to Gatwick (Holiday Parking Savings)

Our Mission

Redefining telecoms through transparency.

We exist to prove that telecoms doesn’t have to be complicated, inflexible, or full of hidden surprises. By putting consultation before sales and integration before everything else, we help estate agents communicate better, work smarter, and grow faster.

1,000+

customers with CRE

4.9

stars on Trustpilot

5

ring support policy

1hr

saved per agent, per day

24+

CRM systems with live integrations

9

industry-body partnerships

(more than any other telecoms company)

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Billing & Terminations Assistant

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Install and support phone systems on-site, keeping estate agencies connected, integrated, and running smoothly.

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Culture

We enjoy what we do.

Whether it's the charitable work, the fun TikTok's or trips away, we always try to bring the energy every day.

Follow our socials

About usJoin us

Our Story

Become Estate Agent Specialists

Most businesses chase growth by going broader. We did the opposite, dropped everything except estate agents, and strove to be brilliant in one sector. And it's been up ever since.

Team Grows to 50+ People

We are nothing without our brilliant team. From three founders round a laptop to 50+, and still hiring. Fancy joining? Check out our careers page here.

CRE Charity Committee Launches

As a business, we want to give back so we launched our CRE Charity Committee. We held a directors' relay to decide our charity of the year, read more.

5th Year Summer Party

Five years, a lot of learning curves, and one very good excuse for a party. We celebrated with employees, customers, partners and family at a swanky rooftop bar in London.

CRE is Founded

Three fresh-faced lads (+ Taylor), no idea what they were letting themselves in for, and a shared conviction that telecoms could be done properly. The opening day dress code was clearly “your smartest blue skinny jeans.”

Move into First Office

Not exactly a 10th floor Mayfair office - a box room with just enough space for three desks and a kettle. But it was ours, and it finally felt like CRE was a real thing now we had a place to call home.

First Ever Blitz Day

Once a quarter we have a day where we blast the phones and give out prizes for top performers. This was our first and it's been such a good way to drive growth and give back to our amazing team.

Win First Major Award

Our first award win courtesy of Technology Reseller, presented by Craig Charles. And Calvin still thought he had the most talent on the stage.

Rebrand to CRE Group

As a company, we pivoted from solely telecoms to a multi-service provider, offering all of the business hardware solutions that an estate agent would need.

Our Values

The V.A.L.U.E.S framework provides the principles that guide our business.

Value Over Volume

We'd rather have 50 customers who genuinely benefit than 500 who regret signing. We consult, we don't coerce.

Adapt, Always

Whole of market means we find the right system for you now - and switch you to a better one if it emerges. Your contract is with us, not the hardware.

Lead With Truth

Transparent pricing. Honest timelines. Real integration (not “click-to-dial and we'll call it integrated”). If we can't do it brilliantly, we'll tell you.

Unmatched Expertise

We're not generalist telecoms. We speak estate agent inside and out. That specialisation means we deliver better, faster.

Earn Everything

Trust. Additional services. Renewals. Referrals. Nothing is automatic. We prove our value every single day.

Smash The Standards

We fix costs. We answer in 5 rings. We integrate fully. In an industry known for price hikes and lock-ins, the bar is higher here.

Charity

As a business, we want to give back.

Every year, our Charity Committee nominates a chosen charity and runs a mix of internal and external fundraising events to support it, all year round.

Our Nominated Charity of the Year

Kent Surrey Sussex Air Ambulance

KSS Air Ambulance aims to end preventable loss of life from a medical emergency.

So far this year, we’ve raised

£2,573

FAQ

Frequently Asked Questions

Got questions? We've got you covered. Here are some quick answers to help you get the most out of CRE.

Is CRE a remote-friendly employer?

It depends on the role. Our Business Development Manager and Field Engineer roles are fully remote, while others, like Business Development Representative, are based from our Crawley office. Each listing shows exactly what to expect.

What benefits does CRE offer?

Clear career progression, regular socials and team trips away, flexible and hybrid working, Employee of the Month and incentive schemes, discounted broadband and mobile plans, and a learning and development budget. You also get Christmas and your birthday off, a full pension scheme, and access to a mental health first aider.

What's the interview process like?

A short introductory call, a longer conversation with the hiring manager, and a final stage with one of the founders. We aim to come back to you with a decision within a week of your final interview.

Do I need estate agency or telecoms experience to apply?

No. Plenty of our team joined with no telecoms background at all. What matters is that you're curious, straight-talking and happy picking up the phone - we'll teach you the rest.

Where is CRE based?

Our head office is Unit 17, Lloyds Court, Crawley RH10 9QX, a few minutes from Gatwick. Remote roles can be based anywhere in the UK.

Does CRE support employee wellbeing?

Yes. We have trained mental health first aiders in the business, flexible hours and hybrid working, and a culture that doesn't expect you to be online at all hours.

What does “OTE” mean on your job listings?

On-Target Earnings: your basic salary plus the commission you would earn hitting your targets. We publish both figures on every listing so you can see exactly what the role pays.

What's it actually like working at CRE day-to-day?

Busy, sociable and fairly informal. Small teams, quick decisions, and everyone within earshot of the people making them. Expect parties, trips away, Employee of the Month awards and a fair few TikToks.