Customer Success Manager

Customer Success Manager

ConWare is an IT company based in the Czech Republic specializing in delivering transformative solutions using the leading ServiceNow platform. Our commitment to excellence and customer success has made us a trusted Premier ServiceNow Partner for companies looking to support their business with the full potential of ServiceNow’s capabilities.

You will deliver value by understanding customer needs and aligning them with ServiceNow Platform. Be a part of this exciting journey!

What would you sign up for?

• Manage the growth of existing customers in close relationship with the Service Delivery team
• Build a trustful relationship with all levels of management
• Identify new business opportunities within assigned accounts
• Attract and win new customers and build a trustful relationship with them
• Monitor market trends and competitors, providing valuable insights and strategic recommendations
• Act as a trusted advisor to clients, understanding their business challenges and proposing tailored solutions
• Prepare and deliver presentations, proposals, and contract negotiations
• Coordinate the bid team to answer RfP’s
• Prepare regular sales reports, maintain the forecast and the sales pipeline in our CRM system
• You will play an active role in shaping our business strategy and achieving our company goals

Capabilities and skills that might get you an advantage

• Minimum 2 years experience of IT sales/account management within Enterprise Software or a similar role
• Nice to have: ServiceNow platform knowledge or experience
• Strong communication and presentation skills in Czech and English (additional languages are a plus)
• Existing good network across C-Level
• Goal oriented, self-motivated, driven with proactive approach
• Willingness to travel within the EU

What do we offer?

• Entry training
• An employment contract or freelance contract up to your decision
• Hybrid Working Model
• Laptop/Phone
• Meal voucher
• 6 weeks time off + 3 Sick Days
• Pension contribution
• Company events
• Lots of fun

Contact Us

Zuzana Wojewodová

Talent Acquisition

Phone: +420 603 882 956

E-mail: [javascript protected email address]

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