Virtual Personal Assistant (Future Opportunities)

Location

Datchet: Office Based

Hours & Pattern

Varied Shifts Available

DEPARTMENT

Switchboard

SALARY

£27,976 (FTE)

At ComXo, we are growing! While we may not have an active opening for this position today, we are always looking for passionate Virtual Personal Assistant to join our future talent pool.

As part of our Talent Network, you will be among the first to be considered when new roles open up. We encourage you to submit your resume if you are interested in growing with us.

What we are looking for

ComXo is the leading UK provider of global switchboard support services, who are looking to recruit a friendly and reliable individual who takes pride in helping others and providing excellent support when it matters most.

The ideal candidate enjoys problem-solving, stays calm under pressure, and can confidently find solutions in a fast-paced environment. A polite, professional telephone manner and strong communication skills are essential for delivering a positive experience to every caller.

This role requires the Virtual Personal Assistant to conduct themselves in accordance with the company’s 4P’s values (Politeness, Professionalism, Personality and Proficiency) at all times to internal and external stakeholders.

Please note that all applicants must be UK residents living within a commutable distance to our office based in Datchet, SL3 9ER.

Your Main Responsibilities

• Greeting and navigating inbound calls from our ‘virtual switchboard environment'.
• Speak in a clear, polite, and friendly manner.
• Respond to inbound emails in accordance with requirements of the customer.
• Use a bespoke system to direct callers to the correct department or person.
• Handling enquiries and requests in line with our customers’ wishes.
• Conduct yourself with politeness, proficiency, personality, and professionalism at all times.

We offer a range of shift patterns to suit different availability, as our switchboard runs 24/7. All our roles require a 3-month office-based training period, please consider this before sending in an application.

Experience

• Previous experience in switchboard, telephone reception, customer service, hospitality or in the legal sector.
• Experience of using Microsoft packages – Word, Outlook, Excel

Qualifications

• Educated to minimum GCSE or equivalent
• NVQ in Customer Service is an advantage

Strengths

• Excellent keyboard skills
• Confident, clear and professional telephone manner.
• Multitasking

Please note if successful in the recruitment process, the employment will be subject to 2 years of references prior to joining ComXo, 10 years of employment history, proof of education certificates, DBS check, financial adversity and sanctions checks which will be completed upon offers.

Equality and Diversity at ComXo

At ComXo, we are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and identities, including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and religion.

We believe that a diverse and inclusive team drives innovation, fosters creativity, and strengthens our ability to serve our clients. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.

Further information can be found in our Equality & Diversity Policy which is available on request.

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