Technical Support - (Portuguese)

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Bilingual: Portuguese and English

Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM

• Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.

• UAT testing and defect management for a variety of applications and systems.

• Assists in the analysis of underlying issues arising from investigations into requirements.

• Project management, in depth analysis, and problem solving are daily competencies.

Qualifications

Required Skills:

• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.

• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

• Manage the end-to-end automation process of internal and external business partners globally.

• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.

• If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection.

Additional Information

To get any further information or to apply for this position please contact:

Vishwas Jaggi
480-327-0540