Cloud Services Technician

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Home » About Us » Careers » Cloud Services Technician Role

Cloud Services Technician

This is not currently a live vacancy but non-agency speculative CV’s are welcome to apply for the role of 1st Line Cloud Services Technician at our HQ in Fareham.

Role Type

This is a full-time position

Location

This role will be based at our HQ in Fareham

Reporting to

1st Line Support Team Leader

Role Purpose

A Cloud Services Technician is responsible for managing and maintaining customer support tickets within agreed Service Level Agreements and KPI’s by effectively responding to Incidents, Service Requests and Service Orders.

The role will provide both reactive and proactive telephone, email and remote desktop support and look to find ways to reduce incident management through automation, remediation and importantly by providing regular and proactive customer ticket updates.

Ideal Candidate

A Cloud Services Technician will be able to utilise available tools, knowledge and the teams around them to help identify solutions to resolve customer support issues. A Cloud Services Technician will also be able to apply their service knowledge to help capitalise on opportunities where additional Cobweb services would enhance a customer’s experience, increase productivity and maximise the value of Cobweb’s portfolio of cloud services.

This full-time role is subject to a core hours rotating shift pattern, located at our Head Office in Fareham. You may be required to travel to client sites, industry or company events, or other company offices.

Please find more information about the requirements for this role here.

See Role Details

Send us your CV

To apply, please send us your CV and a cover letter explaining why you think you’re a good fit for the role and we’ll be in touch soon!