HE Admissions Officer

ResponsibilitiesTo manage the formal higher education admissions process from the opening of an application through to confirmed handover to Academic Office, ensuring an efficient, compliant and applicant-centred service. The Registrar provides academic oversight and escalation. The Admissions Officer works collaboratively with the Recruitment Officer, the Marketing, Communications and Recruitment Manager, academic decision-makers and the wider Academic Office team to ensure that prospective students and applicants all receive excellent service and care. The post holder will: Respond promptly to application-specific questions, concerns, setbacks and withdrawals, redirecting non-applicant enquiries to Recruitment with a documented Zoho handoverAdminister applications, ensuring completeness and accuracy at every stage and communicating clearly and promptly with the applicantMaintain accurate Zoho applicant stages and case notes, preserving pre-application history and recording ownership changes without duplicating authoritative student records Coordinate the interview process and assist in conducting interviews in collaboration with Academic OfficeSupport the administration of entry requirements, assessments and entrance exams where applicableCoordinate admissions decision workflows with the Registrar, academic admissions committee and relevant academic staff, presenting cases accurately and impartially, and recording and communicating decisions without independently determining academic eligibility or exceptional entryPrepare and issue offer letters, conditions and related documents only after the required academic or Registrar authorisationMonitor progress from the opening of an application through authorised decisions, offers, acceptance and handover to Academic Office, coordinating with Recruitment on exceptional cases and unresponsive applicantsCollect visa-related documents within delegated procedures and promptly refer eligibility, sponsorship and compliance decisions to the Registrar or Director of Academic ServicesEscalate complex or stalled cases to the appropriate colleague, such as the Registrar or academic decision-makers, so that applications progress without delayProduce a weekly pipeline report covering volumes, application stages, overdue cases and decisions, flagging individual cases that need attention, so the College can report across departments and externallyIdentify and implement improvements to the admissions process to enhance the applicant experience and the efficiency of the service.