Night Porter

Role: Night Porter 
Hours: 32 - 40 hours per week (4-5 nights per week) Enjoy a permanent contract working 10:30pm-7am, including weekends.
Salary: £26,800 per annum plus service charge plus extensive benefits
If you're at your best when the rest of the world is asleep, enjoy delivering exceptional guest experiences, we would love to hear from you.
As a Night Porter, you'll play a vital role in ensuring our guests receive a warm welcome, outstanding service and a safe, comfortable stay throughout the night. You'll be a key member of the overnight team, providing support across the hotel and helping to maintain the high standards our guests expect.
Your night with Team Carden:

Delivering exceptional guest service throughout the night, anticipating and responding to guests' needs with professionalism and care.
Welcoming guests with efficient check-in and check-out procedures.
Making and Delivering room service orders promptly and courteously.
Maintaining the cleanliness, presentation and organisation of public areas to the highest standard.
Carrying out regular security and safety checks across the resort, ensuring a secure environment for guests, visitors and colleagues.
Supporting other departments overnight to ensure the smooth running of hotel operations.
Responding confidently and efficiently to guest enquiries and requests, creating memorable experiences at every opportunity.
Driving the staff minibus on a rotational basis

About You

Candidates MUST have a D1 category on their driving license for this role to facilitate staff drop offs late at night via our shuttle bus. 
Previous experience in a hotel, hospitality or customer service environment (preferred but not essential).
Excellent communication and interpersonal skills.
A positive, flexible and can-do attitude.
The ability to remain calm and professional under pressure.
Good attention to detail and strong organisational skills.
Confidence working independently and taking responsibility during overnight shifts.
A commitment to delivering exceptional guest experiences and upholding the highest standards of service.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

Share of the service charge
Discounted hotel accommodation for yourself, family and friends
Discounted food and drink to enjoy in the hotel when not on shift
Discounted use of our award winning 5* spa, alongside treatments and retail
Free staff lunch provided
Free on-site parking
Access to EAP
Free Golf and Leisure Club membership, including free use of the gym & swimming pool
Free regular transport mini-bus from Wrexham
Progression opportunities for all
Career development through funded qualifications
Discounted use of the outdoor pursuits facilities
Two paid charity days per year

Apply now or if you would like to talk to us in more detail about the role, please contact the HR team on 01829 731515.
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You will need to be a natural night owl who can work well in a team. Providing excellent guest service will come naturally to you and you will have a keen eye for detail whilst keeping the hotel in a good appearance. Confidence with computers is required.  You will work well in a team, as well as the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.