E-commerce Click and Collect Operative

E-commerce Click and Collect Operative

Location: Acton, London (W3)

Department: Retail

Salary: From £14.50 per hour

Initial Hours: Monday to Friday, 7:00am – 4:00pm.

Flexibility to work alternative hours and weekends may be required as the service develops.

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Builder Depot is one of the leading independent Builders Merchants in the UK. We pride ourselves on providing excellent training and development opportunities for our employees, along with long-term career progression.

We are looking for an experienced E-commerce Click and Collect Operative to join our Acton branch.

Your duties will include:

• Pick and prepare customer orders accurately and efficiently.
• Ensure all orders are checked, labelled and ready for collection within agreed timescales.
• Serve customers collecting orders and assist with loading vehicles safely.
• Maintain a clean, organised and professional Click & Collect area.
• Manage customer returns and resolve collection-related issues.

Warehouse & Branch Support

• Carry out general warehouse duties, including stock replenishment and housekeeping.
• Assist with Goods In, stock checks and general warehouse activities where required.
• Support other areas of the branch during quieter periods.
• Maintain high standards of housekeeping and health and safety at all times.
• Carry out manual handling duties, including lifting products up to 30kg.

Customer Service

• Deliver an excellent customer experience and represent Builder Depot in a professional manner.
• Work closely with branch colleagues and the E-Commerce team to ensure orders are fulfilled efficiently.
• Handle customer queries and provide updates when required.

Person Specification:

Experience

• Previous warehouse or builders' merchant experience is desirable.
• Counterbalance forklift experience and licence are preferred.
• Previous customer service experience would be advantageous.

Skills & Attributes

• Excellent attention to detail.
• Strong organisational skills and the ability to prioritise workload effectively.
• Good communication skills and a positive attitude.
• Ability to work independently and as part of a team.
• Willingness to support the wider branch operation when required.
• Physically capable of carrying out manual handling tasks safely.

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