Customer Solutions Consultant

The Customer Solutions Consultant owns the design and delivery of customer solutions from initial pre-sales conversations through onboarding and early-stage adoption. This is a technical and delivery role, acting as the bridge between customer needs and the Build Concierge platform. About the roleAs a Customer Solutions Consultant, you will own the design and delivery of customer solutions from initial pre-sales conversations through onboarding and early-stage adoption. This is a technical and delivery role, acting as the bridge between customer needs and the Build Concierge platform. You will work closely with Sales, Product, and Development teams to shape solutions, design workflows, and ensure successful implementation. Combining pre-sales support, technical configuration, and customer-facing delivery, you will help customers translate their operational processes into scalable, automated workflows. This role is critical to driving successful customer outcomes, accelerating onboarding, and ensuring customers realise measurable value from the platform.Key ResponsibilitiesPre-Sales & Solution DesignPartner with Sales to understand customer requirements and shape tailored solutionsJoin customer calls to qualify opportunities and provide technical and workflow expertiseTranslate customer processes into structured, scalable workflows within the platformClearly communicate technical concepts (APIs, integrations, automation) to non-technical stakeholdersImplementation & OnboardingDesign and configure end-to-end customer workflows using APIs, integrations, and automation toolsLead onboarding and go-live delivery, following structured implementation timelinesTranslate unstructured inputs (emails, portals, documents) into structured, automated workflowsTest, validate, and deploy solutions to ensure successful implementationCustomer Success & AdoptionAct as a trusted advisor to customers on process improvement and automation opportunitiesSupport customers post-go-live to optimise workflows and drive adoptionIdentify expansion opportunities through improved usage and additional workflow implementationEnsure customers achieve clear ROI from the platformCross-Functional CollaborationWork closely with Product and Development to refine integrations and platform capabilitiesProvide structured feedback on customer requirements and workflow improvementsSupport continuous improvement of onboarding processes and delivery frameworksWhat we're looking forEssentialStrong understanding of APIs, integrations, and data flowsExperience working with SaaS platforms (e.g. CRM, FSM, or automation tools)Ability to design workflows logically and translate business processes into technical solutionsExcellent communication skills, with the ability to explain technical concepts clearlyStrong stakeholder management and customer-facing experienceStructured, detail-oriented thinker with strong problem-solving abilityDesirableExperience with tools such as HubSpot, Salesforce, or ZapierExposure to Field Service Management systemsExperience in facilities management, property, or service-based industriesBackground in pre-sales, implementation, or customer success engineering rolesCommercial awareness and confidence engaging in sales-led conversationsExperience delivering fast-paced implementations or onboarding projects