Commercial Apprentice

Commercial Apprentice

Location Cramlington - CMP Products

Basis Full Time

Closing Date 30th November 2026

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About CMP Products

British Engines Group company, CMP Products, is a leading designer, manufacturer and supplier of cable glands, cable cleats and cable accessories.

CMP manufactures its products from three facilities based in Cramlington, Northumberland, and has a global distribution network, supported by ten offices spread across six continents from Houston, USA, to Busan, South Korea.

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As a Commercial Apprentice you will gain hands-on experience supporting customers and colleagues. You’ll build your skills across customer service and commercial administration while working towards a Level 3 Business Administration apprenticeship.

With guidance and training, you'll learn how to respond to customer enquiries, support complaints and returns processes, provide accurate order information, and complete a range of administrative and supporting documentation tasks.

You’ll also develop your knowledge of CMP’s IFS business system and help maintain positive working relationships with customers.

What you'll be doing

• Responding to customer enquiries by email and telephone, recording, investigating or directing requests as appropriate.
• Taking prompt action to resolve customer queries, involving relevant colleagues when needed.
• Recording customer complaints promptly and accurately within the IFS system.
• Supporting complaint investigations and helping to coordinate actions to resolve issues.
• Organising customer returns in line with relevant procedures when required.
• Communicating technical, commercial and order-related information clearly and professionally.
• Assisting with import and export documentation, and liaising with distributors, agents and overseas offices.
• Helping to prepare and issue invoices, ensuring customer documentation requirements are met.
• Completing accurate administrative tasks, developing your IFS knowledge and skills and actively participating in training, development and apprenticeship activities.

Who we're looking for

You’ll have excellent communication skills and a helpful, professional approach, along with good general Microsoft Office skills and attention to detail. You’ll be able to approach problems logically and be keen to learn and develop while working towards a Level 3 Business Administration apprenticeship. You’ll also be committed to following health, safety and environmental procedures. No previous experience is required, although experience in customer service, administration or a customer-facing environment would be helpful. Familiarity with business or customer management systems would also be an advantage.

To support an improved work-life balance, CMP operates a 9-day fortnight (9/10) working pattern. This allows employees to work compressed hours and, as a result, enjoy every other Friday off.

Benefits

Wellbeing app (Employee Assistance Program)

Holiday buy & sell

Competitive pay

Enhanced pension

Training & development

Closing Date 30th November 2026

Salary

Equality, Diversity and Inclusion

We want our people to feel free to be themselves without fear of discrimination or prejudice. We are committed to providing a safe, inclusive and respectful working environment that recognises our people as individuals. We believe that building a diverse and inclusive workforce that celebrates our differences is key to solving the complex challenges facing our changing world.

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