Agent Success Officer

Vacancy Open

Agent Success Officer

Sales

Dhaka, Bangladesh

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Job Details

BRAC Saajan Exchange Ltd. (BSEL) is hiring an Agent Success Officer for its Sales team in Dhaka. The role focuses on agent onboarding, training, performance monitoring, relationship management, and driving sales growth across the agent network.

Job Location : Bangladesh
Reporing To: Team Leader – Agent Success

Main Duties and Responsibilities:

• Coordinate agent onboarding, compliance submissions, training and activation follow-ups.
• Train new agents on LMS and ERP, helping them complete their first transaction and build activity during the first 30, 60 and 90 days.
• Monitor assigned agents’ sales value, transaction counts and utilisation against agreed targets.
• Follow up with inactive and underperforming agents, identify challenges and record agreed actions.
• Monitor agent balances and available transaction limits, coordinating funding and additional-limit requests with relevant teams.
• Resolve agent enquiries, transaction issues and system problems through effective internal coordination.
• Analyse revenue and costs to assess profitability and identify opportunities for improvement.
• Monitor and compare competitors’ pricing to understand BSEL’s market position.
• Recommend pricing strategies to strengthen BSEL’s competitiveness while maintaining profitability.
• Maintain accurate contact logs, provide daily updates and weekly performance reports, and escalate outstanding issues to the Team Leader.
• Support company campaigns and agent engagement programmes while maintaining professional service standards.
  
  

Requirements:

• Bachelor’s degree in finance & Banking/ Accounting/ Economics/ or a related discipline.
• At least 2-3 years of relevant experience, preferably in money transfer, remittance, agent sales support or customer service.
• Strong relationship management, sales follow-up and problem-solving skills.
• Proficiency in Microsoft Excel and MS Office.
• Good spoken and written English.
• Experience supporting overseas agent networks is an advantage.
• Ability to communicate in the Sylheti dialect is preferred.
  
  

Job timing: 2pm to 11 pm

Weekend: 2 days a week (on a rota basis)

Salary: 30k-35k

Employment type: Full-time

This vacancy has an application deadline of 31 October 2026.

Submit the application form below with your information, or send an email to hr@bracsaajan.com before this date to apply.

Application

Please complete the following application form for this role and we will be in touch if you are selected for a further hiring stage.

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Interested in Learning More?​

Meet The Leadership Team

Ivan Castillo

Chief Compliance Officer

Tim Curran

Head of Financial Crime Compliance, MLRO

Faisal Kabir

Head of Finance

Marzanur Rahman

Head of Operations

Abdullah Al Mizan

Head of IT and Business Systems

Cyprian Gomes

Head of Business

Abu Faiyaz

Head of Transformation

Nadia Saleh

Administrative Manager

Onagite Efere

Deputy MLRO, FCC, Legal Advisor

As experts in their respective fields, our Management Committee continuously drive innovation for better services and products to our customers.

Our Offices

Head Office

BRAC Saajan Exchange Ltd
BSE House, 160-162 Lozells Road
Birmingham, West Midlands
B19 2SX
United Kingdom

Lozells Branch

BRAC Saajan Exchange Ltd
147-149 Lozells Road
Birmingham
West Midlands
B19 2TP
United Kingdom 

London Office

BRAC Saajan Exchange Ltd
95 Whitechapel High Street
2nd Floor
London
E1 7RA
United Kingdom

Dhaka Office

5th Floor Homestead Gulshan Link Tower

DCC T-99, Badda Link Road

Dhaka-1212

Bangladesh