Sales & Business Development Administrator

Role overview

As Sales & Business Development Administrator, you will be responsible for driving sales, pitching Borderless Tek’s services to prospective clients, growing and retaining the customer base, and providing the sales administration needed to keep commercial activity running smoothly.

Key responsibilities

Proactively identify and contact prospective customers through outreach, inbound lead handling and targeted pitches.

Present and pitch Borderless Tek’s services (coding classes, training packages, consultancy offerings) to schools, community organisations and corporate clients.

Convert leads into new customers and support onboarding (quotations, order processing, client records).

Maintain accurate client and sales records in CRM/databases; prepare regular sales pipeline and performance reports.

Manage day-to-day sales administration: prepare invoices/quotations, track orders, chase payments where appropriate and coordinate with finance/operations.

Deliver customer care and retention activities: follow up with existing clients, gather feedback, resolve routine queries and escalate complex issues.

Work closely with marketing and delivery teams to align sales campaigns with product/service availability and community training programmes.

Support the execution of business development initiatives (market research, lead lists, campaign coordination) under the guidance of senior management.

Person specification

Proven experience in sales, admin/customer service role, or business development (minimum 1–2 years preferred).

Strong communication and presentation skills; confident pitching to customers.

Experience using CRM, Microsoft Office, or spreadsheet systems to manage leads and sales records.

Good organisation and attention to detail, able to manage invoices, quotations and follow-ups.

Comfortable with target-driven work and prioritising lead follow-up.

Positive attitude and customer-first approach.

Comfortable working under pressure in a busy environment.

Proactive, organised, and dependable.

Desirable

Strong problem-solving and analytical skills.

Experience in tech / training / education sectors.

Customer retention experience and basic account management.

Digital marketing / social selling experience.

What we offer

Competitive Salary

Hands-on role in a fast-growing tech education & consultancy business.

Opportunity to shape sales processes and support community tech training programmes.

Job Category: Hybrid

Job Type: Full Time

Job Location: Birmingham (Hybrid)

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