Junior Technical Account Manager

JOB DESCRIPTION – Junior Technical Account Manager

Blueprint Gaming are a growing online software business, based in Newark-on-Trent, Nottinghamshire. Supplying operators including Sky Vegas, Bet365, William Hill. We operate internationally including UK, Scandinavia and Italy and have aggressive international expansion plans. Blueprint Gaming is looking for the right candidate to support our operations team, acting as Junior Technical Administration Assistant to assist in the smooth handling of queries raised into the operations team.

Reporting to the Head of Technical Account Management this role covers answering queries and completing tasks across, compliance, technical and commercial fields. Mainly you will be responsible for the smooth operation of the customer website, portal and demo site, along with delivering and improving the customer tournament provision. You will also be expected to understand jurisdictional requirements around game availability in black market locations. You may also be required to assist in the delivery of games and/or projects into new and existing international markets including but not limited to Ontario, Italy, Spain, Denmark and Sweden. You will achieve this by providing operational support to multiple areas of the business and use your experience and expertise to troubleshoot issues as they arise and to pre-empt potential blockers. The ideal candidate will have strong problem-solving skills, attention to detail, the ability to work off their own initiative and have very good verbal and written communication skills.

Role and Responsibilities

- General day to day operational support

- Assist commercial team in delivering game releases

- Resolving Support/Compliance issues

- Liaising with all software/compliance teams on escalated support issues

- Keeping up to date with Industry/regulatory changes

- Provide training and ongoing support to operators on internal Blueprint Systems

- Support Customer/Market/Game go-live

- Respond in a timely manner to a variety of customer communications

- Prepare requested data/reports in a user-friendly format

- Assist Product team in ensuring that customer website/portal is updated correctly, in-line with applicable customer game roadmaps

- Deliver change/improvements to the customer website/portal

- Assist Commercial Team in delivering operator tournaments (occasionally attend customer face to face tournaments)

- Ensure customer demo lobby is updated and new games are available to play

- Assist in ensuring compliance with jurisdictional requirements around game availability in blocked/black market locations. This includes tracking and effective reporting to senior managers about breaches.

Skills and Qualification

Essential Skills

- Understanding of compliance/regulatory requirements

- Understanding of Blueprint Gaming technology

- General Technical knowledge of gambling industry

- Competent in Microsoft applications including Word, Excel, PowerPoint, and Outlook

- Capacity to work in a fast-paced environment

- Good written and oral communication skills

- Excellent organisational and time management skills

- Enthusiastic and team focussed

- People person, willing to engage with both suppliers and customers

- Be willing to put time into learning new skills

Desirable Software Knowledge

• Experience of the online gaming industry and associated terminology

If you are interested in this role, please send your CV and covering letter to [email protected]