Business Centre Manager

Business Centre Manager – Gloucester Barnwood

Location	Gloucester Barnwood
Package	£35,000 + discretionary bonus
Hours	Full-time, 40 hours a week
Reports to	Regional General Manager (Gloucestershire)
Team	Assistant Business Centre Manager

About the centre

Gloucester Barnwood is a popular BizSpace location with good road access and parking. It has two buildings: Cardimax House, with two large managed offices and ground-floor self-storage, and Corrinium House, with serviced offices and three meeting rooms.

Job Scope:

To run Gloucester Barnwood as a successful, well-presented business centre: giving our customers an exceptional experience, growing occupancy and income, and leading the on-site team.

Responsibilities include but are not limited to:

Sales and Occupancy

• Drive occupancy and rent roll to meet centre targets across offices and self-storage
• Respond to enquiries, carry out viewings and tours, and convert them into new customers
• Negotiate and agree new lettings and renewals
• Identify opportunities to grow income from existing customers, including meeting rooms, telecoms, furniture, cleaning and mailboxes
• Maintain availability lists, pricing and sales literature
• Build relationships with local businesses, agents and the wider community to generate enquiries
• Promote the ‘refer a friend’ incentive

Customer Experience

• Provide an exceptional experience from first enquiry through onboarding to renewal
• Resolve customer concerns promptly and encourage positive reviews
• Coordinate customer engagement activities, networking and events
• Oversee meeting room bookings and maintain the standard of the rooms

Centre Operations

• Keep both buildings, the communal areas and the self-storage clean, safe and well presented
• Review cleaning and maintenance daily, and oversee cleaning and maintenance operatives and contractors
• Oversee access control, mail and deliveries, and car park allocations
• Monitor health and safety, fire safety and statutory compliance, including the H&S platform (Property Plus). Training provided
• Support energy saving and ESG policies

Financial Management

• Manage the centre’s budget, costs and supplier spend, including purchase orders
• Work with the finance team on invoicing, credit control and recharges for ancillary services
• Report on occupancy, rent roll and performance to the Regional General Manager

Team Leadership

• Lead, coach and develop the Assistant Business Centre Manager and the on-site team
• Set clear standards and priorities, and cover absence when needed
• Work closely with colleagues across the region and support other centres when required

Key Skills:

• Proven sales and negotiation skills, with a focus on occupancy and income
• Excellent communication skills at all levels
• Experience leading and developing a team
• Commercial awareness and confidence with budgets and numbers
• Problem solver by nature, resilient and flexible
• Good knowledge of IT, including Microsoft 365
• Good telephone manner, professional appearance and personality
• Full clean driving licence
• Experience in flexible workspace, property, self-storage, hospitality or retail is an advantage

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace.  It will therefore be subject to periodic review.

Interested?