Reactivation Agent

Location: Hybrid - Mrieħel, Malta (3 days per week in office)
*Relocation Package to Malta on offer
Schedule: Monday to Friday, starting between 4AM - 12PM CET (transportation to the office provided)

We’re looking for driven and personable Reactivation Agents to join a growing & vibrant team in Malta. In this role, you'll reconnect with inactive customers of online entertainment brands, winning back their interest through tailored offers and top-tier service. You'll collaborate with global talent, bring fresh energy to the customer base, and help drive success in a fast-paced, high-growth environment.

• Reconnect with Customers: Proactively reach out to inactive customers by phone and other channels to encourage them to come back to the platform.

• Deliver Exceptional Service: Handle customer enquiries, resolve issues quickly, and make sure every customer has a positive experience.

• Build Relationships: Build and maintain strong relationships with customers, understand their preferences, and tailor offers and promotions to re-engage them.

• Communicate with Impact and Charisma: Use clear, persuasive communication to show customers the value of coming back.

• Native-level English language skills required; additional languages are a plus.

• Minimum of 1 year of experience in online entertainment or another customer-facing B2C environment, ideally as a Reactivation Agent, Customer Support Agent or in a similar role. Alternatively, a strong understanding of New Zealand/Australian culture paired with a genuine interest in online entertainment will also be considered.

• Excellent phone communication skills and the ability to engage players effectively.

• Strong initiative and autonomy in your work.

What's in it for you

The chance to make a tangible impact in a rapidly growing, global company.

• A culture that rewards ambition, innovation, and collaboration.

• Base guaranteed salary + commission structure based on quantity & quality conversions.

• Comprehensive benefits package for Malta-based employees, including:

  • Relocation package to Malta, including flight and accommodation.

  • Private health insurance, wellness allowance, and communication allowance.

  • Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.

  • Employee discounts in restaurants and businesses.

  • Extended second-parent leave policy.