Senior Claims Handler

Tasks

To deliver exceptional administrative and customer support that ensures operational efficiency, enhances customer experience, and contributes to the financial service performance of the team by managing communications, coordinating logistics, maintaining accurate records, and supporting job progress from initiation to completion. 

• Ensure seamless operational support.
• Deliver timely and accurate administrative assistance Project Manager and field team, enabling them to prioritise direct delivery to our customers.
• Maintain real-time visibility of Job progress:
• Consistently updating the claims system, supporting efficient workflow and decision-making.
• Enhance customer satisfaction and trust.
• Act as the primary point of contact, providing clear and responsive communication, and proactively resolving queries.
• Ensure compliance and traceability.
• Maintain detailed and accurate records of all customer and team communications.
• Facilitate smooth financial transactions.
• Accurately process customer policy excess payments, contributing to efficient revenue collection.
• Support operational continuity.
• Coordinate and schedule follow-up visits with customers, ensuring timely service delivery.
• Enable timely project execution.
• Procure required materials and equipment based on team requests, avoiding delays and ensuring readiness for project execution.
• Contribute to financial performance monitoring.
• Maintain a clear understanding of job-level financials, supporting informed decision-making and cost control.

Profile

• Previous experience of handling and coordinating claims within an insurance or construction-based environment.
• Excellent verbal and written communication.
• A strong customer service ethos, with the ability to build rapport, demonstrate empathy and manage difficult situations.
• Attention to detail.
• The ability to manage multiple tasks, prioritise effectively, and meet deadlines in a demanding environment.
• A willingness to find solutions to problems and not be afraid to ask for help.
• Proficiency in using computer systems, including MS Office, Team, and Outlook.
• The ability to work effectively as part of a small team, and on your own initiative.