Tier 1 Customer Support Engineer

Careers

Becrypt is a fun, friendly, cutting edge cybersecurity company based in central London. As we continue to develop and deliver pioneering cybersecurity solutions to Government and industry, and as our business continues to grow, we are always looking for new talent to expand the Becrypt team.

With a positive, diverse and inclusive atmosphere, we focus continuously on promoting equality for the benefit of our employees, products and community.

We are an SME with over half of our workforce in technical roles. Our developers are exceptional in their field, working on the latest technologies in a fast moving and innovative environment. Our office is casual but delivery focussed; we use an agile methodology with regular stand-ups and sprints (virtual where required).

Our working environment is flexible with a minimum of one to two days in the office each week.

Current vacancies

Principal Architect – AI

Becrypt is creating a new, standalone Principal Architect – AI role to lead the organisation’s approach to artificial intelligence across the business.

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Product Manager/ Solutions Architect

Becrypt are looking for a Product Manager/ Solutions Architect to join the team, working on product ownership & management, solution design, and support for product specific pre-sales engagements, training and consultancy.

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Linux Systems Developer

We are seeking a skilled Linux Systems Developer with strong programming skills in C++, Python and Bash, alongside a solid understanding of Linux internals, system-level development and security engineering.

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Lead Solutions Engineer

Becrypt are looking for a Lead Solutions Engineer to play a pivotal role in the success of the company, bridging the gap between technical delivery and customer satisfaction.

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Solutions Engineer

Becrypt are looking for a Solutions Engineer to play a pivotal role in the success of the company, bridging the gap between technical delivery and customer satisfaction.

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Tier 1 Customer Support Engineer

Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer.

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Benefits

Pension

Becrypt makes a generous contribution into your pension fund.

Medical

Private medical insurance with Aviva, and travel insurance with Elect.

Flexible Working

The flexibility to work from home.

Holiday

25 days (+ UK bank holidays), increasing to 27 days after two years, 28 days after five years, and 30 days after ten years of service with an option to purchase up to 5 additional days holidays.

Health Cashback Plan

Claim back money for everyday health costs through Healthshield.

Subsidised Gym Membership

50% off gym membership.

Ride To Work Scheme

Purchase a bike with Evan or Giant and save up to 40% through the Ride To Work scheme.

Regular Social Events

Fun social activities - to name a few - crazy golf, darts, escape rooms, pub quizzes and many more.

What our employees say

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One of the best things about working for Becrypt is the sheer variety of the work. Add in the fact that Becrypt is a small, friendly company with an active social calendar and a great central-London location, with flexible hybrid working, and you can see why people enjoy working here so much.

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Becrypt is a great place to work not just because it creates interesting and secure products, but because it does that in a wonderful, friendly working environment. Gives the freedom to build the products to fulfill customer needs but in our own way."

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The culture we have at Becrypt, the emotional and professional bonds we have between teams, within teams, friendly, helpful and cheerful people to work with makes it a wonderful place. A home away from home!"

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Becrypt is a small, tight-knit company with a welcoming and relaxed vibe, and a long history of hiring good people. Some of the best colleagues I’ve ever worked with were right here at Becrypt."

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Smart, competent, dedicated people. The work has always been interesting and challenging. I’ve been at Becrypt for nearly 10 years, and I hope for many more."

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Working at Becrypt has given me the opportunity to enhance my knowledge in IT that I would have never been exposed to in an average working environment on a day-to-day basis. The workplace has pushed me to excel in uncomfortable positions I would not imagine myself in. The reason why I enjoy working in Becrypt is because there is always something to learn. The support given to me by my team has made the journey even more enjoyable."

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The office is in a great location and is clean, safe and secure. Hybrid working is a huge positive and staff have everything they need to work productively at home, including any equipment, software, secure VPNs etc. The company is well structured and I am clear on the roles and responsibilities of the different teams and leadership. I have already attended a company social event which meant I was able to meet and get to know the wider teams, this was great fun. I am really looking forward to what the future brings at Becrypt!"

"

I knew instantly following the interviews that Becrypt would be a really good company to work for, and so I was honoured to be offered the role. My first month has not disappointed, every member of staff has been welcoming and taken their time to introduce themselves and answer any queries I had. The atmosphere in the office is great, everyone is focused yet relaxed, added to this – the company benefits are great."

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"

Developing a product like Paradox involves so many different components and technologies that every task is a new learning opportunity. Challenges vary from the very low-level such as patching system services in C, to the very high-level, like writing user interface applets in javascript, and everything in-between including C++, bash, Python and HTML. While the work items are all traditional, Linux-based technologies, the opportunity to work across the entire technology stack affords the chance to become familiar with so many different aspects of Linux development - a fantastic opportunity for anyone who’s ever tinkered with a raspberry pi or revived an old laptop with a lightweight Linux distro."

If you are seeking great technical challenges and are excited to work in an inclusive and collaborative workspace we’d love to hear from you. To apply for a vacancy, please send an email to HR@becrypt.com, quoting the job title as your reference. If you’re interested in a career at Becrypt, but can’t see a relevant position, please send your CV with a cover letter. Due to the volume of applications, only successful applicants will be contacted. Agencies need not apply.

We respect the right to equal opportunity, freedom of association and collective bargaining. This is set out in our Modern Slavery Statement 2025.

Get in touch

Please contact our Product and  Service specialists for technical support.

Contact Us