Head of Customer Solutions (m/f/d)

Kontakt

Zurück zu allen Jobs

Head of Customer Solutions (m/f/d)

PERMANENT

Vertragsart

PERMANENT

Anstellungsart

FULL_TIME

Ort

Industry

Data & AI

Gehalt pro Jahr

€110,000.00 EUR

On behalf of an innovative, internationally operating technology company in the biopharmaceutical space, we are currently supporting the search for a senior leader who combines scientific depth with strong customer focus and commercial awareness. This role offers the opportunity to shape how advanced data-driven and digital twin solutions create tangible value for sophisticated life-science customers.

Your Responsibilities

• End-to-end ownership of complex customer projects in data science, modeling, and digital twin environments, from data intake through model delivery and interpretation

• Scientific leadership in the design, calibration, and validation of hybrid models combining mechanistic and AI-based approaches

• Acting as the primary scientific and strategic contact for key customer accounts

• Translating complex analytical and modeling results into clear, decision-ready insights for both technical and executive stakeholders

• Identifying opportunities to expand and deepen existing customer relationships through follow-up and extension projects

• Active involvement in pre-sales activities, including technical discussions, presentations, and proposal development

• Leading, mentoring, and developing an international team of Data Scientists

• Establishing best practices for modeling workflows, data analysis, and scientific communication

• Close collaboration with product, research, and engineering teams to align customer delivery with the broader solution roadmap

• Representing the organization at customer meetings, conferences, and industry events

Your Profile

• Approximately 8+ years of experience in applied data science, hybrid or mechanistic modeling, ideally within biopharma, biotech, or a related life-science environment

• Strong understanding of cell culture processes, bioreactor systems, and bioprocess data

• High proficiency in Python and common data science / ML libraries such as NumPy, Pandas, SciPy, PyTorch, JAX, or scikit-learn

• Proven track record of leading customer-facing scientific projects

• Excellent ability to communicate complex scientific topics clearly and convincingly to diverse audiences

• Strong commercial mindset with the ability to identify and articulate customer value

• Demonstrated leadership and mentoring capabilities with a high level of ownership and accountability

• Structured, analytical way of working and confidence operating autonomously in an international, remote-first setup

• Advanced academic background (PhD or MSc) in Data Science, Systems Biology, Bioprocess Engineering, or a related field is a strong advantage

The Benefits

• Senior leadership role with high strategic impact and visibility

• A rare combination of scientific excellence, customer influence, and commercial responsibility

• Collaboration with highly skilled experts across data science, modeling, and life sciences

• Exposure to international, high-profile customer projects in the biopharmaceutical industry

• Flexible, modern working culture built on trust and personal responsibility

• Long-term perspective within a fast-growing, technology-driven organization

If you are looking to combine scientific leadership with customer impact and strategic responsibility, I look forward to connecting for a confidential discussion.

Dein Ansprechpartner

Kerem Häger

+4915221484846

kh@baumlink.com

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Job teilen

Ist aktuell Dein Traumjob nicht dabei?

Wir unterstützen Dich auch individuell dabei, Deinen Traumjob zu finden. Kontaktiere uns einfach – wir melden uns bei Dir.

Mit unserem kostenlosen CV Check kannst Du in der Zwischenzeit Deine Unterlagen optimieren.

Kontaktieren Sie uns jetzt!

Baumlink ist spezialisiert in Personalberatung in Cyber, Risk, Data & AI, ESG und Greentech in der DACH-Region.

Für Unternehmen

Unternehmen

Für Kandidaten

Ressourcen

Aktiv im Raum

Kontaktinformationen

Baumlink Consulting UG (Haftungsbeschränkt)
Lützner Strasse 91
04177 Leipzig

info@baumlink.com

Tel: +49 (0) 341 5615 4444

datenschutz@baumlink.com

dsar@baumlink.com

© 2025 Baumlink. All rights reserved.