Scheduling Team Lead

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.The RoleYou will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met.ResponsibilitiesManage all resource planning activities to ensure maximum efficiencyEnable K.P.I’s to be met weekly by ensuring all jobs and appointments are metCheck K.P.I performance weekly and analyse service failures to implement solutionsAudit performance weekly and any errors bought to your team’s attention. (These must be kept for monitoring purpose.)All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes aboveProviding customer service to residents and customersDealing with queries from residents, changing appointmentsArranging appointments for residentsAssist when required to undertake customer satisfaction surveysAttend meetings as requested and deliver service updates to your team at your internal meetingsParticipate in ensuring a positive team spirit within contractMaking sure ID badges are worn and office attire is correct at all timesFollow the company’s policies and procedures at all timesCooperate with colleagues from other Departments in a timely manner if and when necessaryAssisting with people management issuesFollow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental complianceAbout You*          Call centre environment*          Maintenance/ repairs background*          Excellent Telephone Manner*          Customer Service focused*          Excellent Communication skills*          Ability to identify problems*          Ability to identify customers’ needs*          Willing to go the extra mile to deal with a difficult situation*          Ability to prioritise issues*          Ability to meet tight deadlines*          Ability to work under pressure*          Attention to detail*          Team player*          People ManagementWhat We Offer*          Up to £34,000 depending on experience*          Long-service awards recognising key milestones*          Perkbox: discounts on coffee, cinema, travel, wellbeing and more*          1 paid volunteer day per year*          Training, support and progression — AxisCLC promotes from within*          Inclusive culture with a focus on wellbeing, teamwork and continuous improvement.*          25 days’ annual leave + bank holidaysWhy Axis CLC?Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.Our Commitment to InclusionMany faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.