Claims Handler | Leeds City Centre | Permanent, Full Time

The company
Join a respected global specialty insurer with an award-winning claims function, known among brokers for its responsiveness, knowledge and people-first approach. This is an entry-level claims handling role with real breadth, a funded route to professional qualifications and a clear path into specialist teams.
The role
You'll take ownership of your own caseload, managing claims from notification through to settlement across Employers' Liability, Public Liability and Property. Property makes up a smaller share of claim numbers but takes up most of your time, so this is a hands-on, technical role.


Handle low-value, less complex property damage claims (escape of water, fire, storm, theft and accidental damage) with individual settlement authority of up to £50,000
Manage injury claims and circumstances-only notifications, working with loss adjusters
Drive claims forward through proactive outbound calls to policyholders, brokers and suppliers. This is not a call centre role
Apply policy wordings accurately and escalate coverage issues or higher-value claims appropriately
Prioritise your own diary and workload to hit tight service levels (24 hours for new claims, 5 days otherwise)
Build strong relationships with brokers and internal teams

About you

Claims handling experience, ideally in property (residential or commercial)
Confident on the phone and comfortable taking the lead on conversations
Good policy wording interpretation and a logical approach to decision making
A genuine desire to study towards CII qualifications (you don't need to have started)
Strong Microsoft Office skills (Word, Excel, Outlook) and excellent written and verbal communication
Well organised, able to juggle a varied caseload and work to deadlines
Able to commute to Leeds city centre (a short walk from the train station)

What's in it for you

Fully funded CII study, including exam fees, paid study days and cash awards when you pass each level
A genuine career path: recent joiners have moved into specialist liability, construction and complex claims teams
A young, collaborative, supportive team where asking questions is encouraged
Support for flexible working and a commitment to a diverse and inclusive workplace