Helpdesk Scheduler

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Helpdesk Scheduler

25th May 2022

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Job description:

We are looking for a proactive and enthusiastic individual to provide support as a Helpdesk Scheduler to the Scheduling department at Associated Security.

As our point of contact between all parties, the role will involve communicating with our engineers, helpdesk and sales team, suppliers, and subcontractors. This role will be based at our Manchester city centre head office.
In order to be considered for the role, we are looking for someone who has strong problem-solving ability as well as a self-starter who can work well in a fast-paced environment.

Responsibilities:

• Scheduling engineers to attend sites and mapping out a cost-efficient route
• Contacting customers and assisting them with any queries or questions they may have
• Processing paperwork in a timely fashion
• Reporting on any changes to costs and completion dates to customers as required
• General administrative duties include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

Essential requirement:

• Relevant work experience with a strong admin background
• Excellent verbal and written communication skills
• Knowledge of office management systems and procedures
• Outstanding organisational & time management skills
• Ability to multi-task and prioritise daily workload
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Discretion and confidentiality

Benefits:

• Free onsite parking following a successful probation period
• Pension contribution
• Free lunch on the last Friday of every month
• Causal Dress on Fridays
• Bonus scheme available after one full year of completed service

Job Type:

• Full-time

To apply for this job, upload your CV in the form below

Associated Security Solutions

25 Addington St, Manchester M4 5EU

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PLEASE NOTE: Emails are monitored during normal office hours only. If you require urgent
attendance of a locksmith or safe engineer please call our help desk on 0161 832 2777.

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0161 832 2777
info@associatedsecurity.co.uk
Security House, 25 Addington Street,
Manchester M4 5EU

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