Supporter Services Team Leader

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Supporter Services Team Leader

Salary: £36,800 – £40,000 per annum
Contract: 10-month Fixed Term Contract
Hours: 37.5 hours per week
Location: London (Hybrid working, minimum 1-2 days per week in the office)
Closing Date: 9 November 2026
Benefits: 27 days annual leave rising to 33 days with service, company pension scheme, staff discounts, enhanced family leave, employee assistance programme, employee networks, and much more.

Are you an experienced customer care or supporter services professional who thrives on delivering exceptional supporter experiences while leading and developing high-performing teams?

This is an exciting opportunity to join a well-established fundraising team and lead the Supporter Engagement & Contact function. You’ll oversee supporter care operations, complaints management, compliance and GDPR processes, while ensuring excellent service delivery across all supporter touchpoints. Working closely with the Supporter Services & Standards Manager, you’ll play a key role in shaping supporter engagement, improving processes, driving performance through KPIs and SLAs, and supporting strategic fundraising objectives.

To be successful as the Supporter Services Team Leader you will need:

• Proven experience delivering high-quality customer or supporter care and managing complex complaints and enquiries.
• Previous line management experience, with the ability to motivate, develop and support team members to achieve excellent results.
• Experience using KPIs and SLAs to monitor performance and identify service improvements.

This is a fantastic opportunity for a proactive and solutions-focused leader who is passionate about delivering excellent supporter experiences and making a meaningful contribution to an important charitable mission.

If you would like to discuss this role with us, please contact us and quote the reference 3148AJ.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector and take a relationship-led approach to recruitment.

If sufficient applications are received, our client reserves the right to close the vacancy early.

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Job Title:

Supporter Services Team Leader

Location:

London, UK

Salary:

£36,800 - £40,000/Year

Posted:

3 weeks ago

Deadline:

November 9, 2026

Get in touch for similar roles

Your consultant:

Ashby Jenkins

call 02030 062787 for more info

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Contact Us

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

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Job Overview

Job Title:

Supporter Services Team Leader

Location:

London, UK

Salary:

36800 - 40000 £ / Annually

Contract Type:

• Contract
• ,Full Time

Posted:

3 weeks ago

Apply for job

Fields marked with an * are mandatory